Senior Executive, Information Technology

ERMS Berhad; Subang Jaya; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading hospitality and wellness company in Malaysia is seeking a Senior Executive in Information Technology. This role involves providing Tier 1–3 technical support, supporting system administration activities, and assisting with software management. Candidates should have a diploma or degree in IT or a related field, strong problem-solving skills, and experience in IT Service Management. Join a unique environment focused on improving people's lives through wellness and hospitality services.

Qualifications

• Solid understanding of IT Service Management (ITSM).
• Experience with incident escalation.
• Experience with application deployment or software support (preferred).

Responsibilities

• Provide Tier 1–3 technical support for hardware, software, network, and application issues.
• Lead troubleshooting efforts for escalated or complex incidents.
• Support server, network, and system administration activities.
• Ensure system uptime, security, and performance.
• Assist with software/application rollouts, upgrades, and integration.
• Work closely with vendors for system maintenance and problem resolution.
• Document IT procedures, technical workflows, and system configurations.
• Mentor and guide junior IT staff.
• Participate in IT projects and continuous system improvements.

Skills

Knowledge of Windows/Linux servers

Strong understanding of networks and Active Directory

Familiarity with cloud platforms

Strong problem-solving skills

Education

Diploma or Bachelor’s degree in Information Technology, Computer Science or a related field

Job description

Senior Executive, Information Technology

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land) is a one‑of‑a‑kind integrated Hospitality, Health and Wellness destination anchored in Traditional & Complementary Medicine, aspiring to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

Key Responsibilities

• Technical Support (Tier 1–3)
  • Provide Tier 1–3 technical support for hardware, software, network, and application issues.
  • Lead troubleshooting efforts for escalated or complex incidents.
• Systems & Network Administration
  • Support server, network, and system administration activities.
  • Ensure system uptime, security, and performance.
• Software & Application Management
  • Assist with software/application rollouts, upgrades, and integration.
  • Work closely with vendors for system maintenance and problem resolution.
• Documentation & Process Management
  • Document IT procedures, technical workflows, and system configurations.
  • Mentor and guide junior IT staff.
  • Participate in IT projects and continuous system improvements.

Requirements

Education

• Diploma or Bachelor’s degree in Information Technology, Computer Science or a related field.

Experience

• Solid understanding of IT Service Management (ITSM).
• Experience with incident escalation.
• Experience with application deployment or software support (preferred).

Skills

• Knowledge of Windows/Linux servers.
• Strong understanding of networks and Active Directory.
• Familiarity with cloud platforms.
• Strong problem‑solving skills.