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Human Resource Management jobs in Malaysia
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Executive Support Specialist – Digital Enablement
ResMed
Kuala Lumpur
Hybrid
MYR 45,000 - 65,000
30+ days ago
Discover more opportunities than anywhere else. Find more jobs nowManager Assistant (Japanese Speaking) | GBS KL
Bain & Company
Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago
TikTok LIVE - Global Customer Service Lead, English Speaking
TikTok
Kuala Lumpur
On-site
MYR 70,000 - 90,000
30+ days ago
Connect with headhunters to apply for similar jobsHuman Resource & Administration Senior Executive
GREENYIELD BHD
Kuala Lumpur
On-site
MYR 60,000 - 85,000
30+ days ago
Translator From korean to english And Malay
Two95 International Inc.
Kuala Lumpur
On-site
MYR 40,000 - 55,000
30+ days ago
Manufacturing and Operations Manager - Automotive Part Industry
Two95 International Inc.
Rawang
On-site
MYR 60,000 - 80,000
30+ days ago
Technology Consulting - SAP Functional Consultant, Senior Manager (Kuala Lumpur)
Ernst & Young Advisory Services Sdn Bhd
Kuala Lumpur
On-site
MYR 120,000 - 180,000
30+ days ago
Markets & Business Development, Manager
Ernst & Young Advisory Services Sdn Bhd
Kuala Lumpur
On-site
MYR 120,000 - 180,000
30+ days ago
Business Consulting - Transformation Achitecture, Senior Associate (Kuching)
Ernst & Young Advisory Services Sdn Bhd
Kuching
On-site
MYR 100,000 - 150,000
30+ days ago
CBS - HR Generalist (Based in Penang)
Ernst & Young Advisory Services Sdn Bhd
Kuala Lumpur
On-site
MYR 60,000 - 90,000
30+ days ago
CBS - Talent, Industrial Relations Specialist
Ernst & Young Advisory Services Sdn Bhd
Kuala Lumpur
On-site
MYR 60,000 - 100,000
30+ days ago
HR Officer/Executive, Personal Assistant
M Summit Group
George Town
On-site
MYR 100,000 - 150,000
30+ days ago
Risk Consulting - Financial Services Risk Management (FSRM), Manager/ Senior Manager
Ernst & Young Advisory Services Sdn Bhd
Kuala Lumpur
On-site
MYR 100,000 - 180,000
30+ days ago
Senior Workday HRIT Lead Analyst — Operations & Insights
AIA Hong Kong
Kuala Lumpur
On-site
MYR 60,000 - 90,000
30+ days ago
Contact Center Manager - Mandarin
Teleperformance USA
Penang
On-site
MYR 80,000 - 120,000
Full time
30+ days ago
Job summary
A global service provider in Penang is seeking an experienced operations manager to oversee the performance of service delivery teams. The ideal candidate will have over 8 years of operations experience, strong leadership skills, and a passion for team development. You will drive continuous improvement and ensure exceptional service quality. This role is critical in maintaining high employee engagement and client satisfaction.
Qualifications
- 8+ years of experience in operations, preferably in BPO/ITES industry.
- 5+ years of people management experience.
- Excellent written and verbal communication skills.
Responsibilities
- Manage the overall performance and governance of the Statements of Work.
- Provide people management, mentorship and career development.
- Drive Operations teams to deliver continuous improvement.
Skills
Leadership
Analytical skills
Problem-solving skills
Communication skills
Education
Bachelor’s degree or equivalent diploma
Job description
Responsibilities
- Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development).
- Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of service delivery issues including implementation of preventative measures.
- Transition management during set up phase or expansion phases.
- Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
- Provide exceptional people management, mentorship and career development to members of your team, including managers and Agents, achieve low attrition levels and high employee engagement.
- Drive Operations teams to deliver continuous improvement and productivity/quality gains.
- Flag and escalate business risks timely to the Client teams.
Requirements
- Bachelor’s degree or equivalent diploma
- Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity
- Strategic thinker with strong analytical and problem-solving skills
- 8+ years of experience in operations, preferably in BPO/ITES industry
- 5+ years of people management experience, including managing team leaders, and a strong desire to develop team members
- Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support
- Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members
- Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment
- Excellent written and verbal communication skills
Preferred Requirements
- Having high cultural awareness of political and social situations is a plus!
- Proficiency in English and multilingual is highly preferred (depends on the market assignment)
- Build a positive relation with Client in order to create new business opportunities
- Identify potential risks and opportunities of improvement in the process and suggest solutions
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.