Benefits Operations Specialist

ResMed; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global healthcare company seeks a Benefits Operations Specialist in Kuala Lumpur. This role handles benefits administration, vendor coordination, and compliance with regulations. Candidates should have a customer-centric mindset, organizational skills, and preferably Workday knowledge. Join us to contribute to a healthier world in a dynamic, supportive environment.

Qualifications

• Detail oriented with strong organizational skills.
• Ability to work independently and recommend improvements.
• Experience working in cross-functional, global teams.

Responsibilities

• Ensure day-to-day benefits administration efficiency.
• Collaborate with external vendors to resolve employee issues.
• Support global benefits communication and engagement efforts.

Skills

Attention to detail

Organizational skills

Customer-centric mindset

Workday knowledge

Tools

BenefitSolver

Workday

Job description

Overview

Our people are foundational to our strategy– they are not ‘resources’ that we leverage! Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.

Let’s talk about the team:

The Benefits Operations Specialist will be part of the People Shared Services Team and will serve as the administrative and operational enabler of the Rewards Center of Expertise (COE). This role allows the Rewards COE to remain focused on strategic program design, innovation, and governance, while ensuring employees experience consistent and reliable benefits support globally.

Let’s talk about the role

• This role ensures the efficient execution of day-to-day benefits administration across the US, including enrolments, eligibility, vendor coordination, compliance, and reporting.

• Provide day-to-day administration support for US benefits programs (e.g., health, wellness, insurance, and 401(k) retirement programs).

• Maintain benefits data in BenefitSolver/or other platforms, including plan details, eligibility rules, and vendor integration review and problem-solving; partner with the Systems team on testing and enhancements.

• Review and administer benefits operational processes; identify gaps and recommend improvements.

• Collaborate with external vendors (e.g., insurance carriers, brokers, wellness providers, retirement administrators) to resolve employee issues and ensure seamless service delivery.

• Support annual benefits cycles, including:

  • Assisting with insurance plan renewals (census data, rate validation, plan updates).

  • Coordinating with brokers and carriers on updates to plan designs and coverage.

  • Supporting plan setup/testing in BenefitSolver and vendor platforms.

  • Annual notices and filings as required.

  • Preparing and reviewing employee communication materials (FAQs, enrollment guides, announcements).

• Support benefits compliance, ensuring adherence to US regulations (e.g., ERISA, ACA, HIPAA, COBRA) and international requirements.

• Contribute to the development and enhancement of Benefits Operations SOPs (Standard Operating Procedures).

• Provide additional support transition of work into Shared Services.

Global

• Global Benefits Communication – support global benefits communication and engagement efforts

• Benefits Data in Workday – support implementation of benefits in Workday, maintain existing plans, prepare audits and work with stakeholders at improving processes.

• Data Reporting and Dashboards – prepare benefits audits to ensure accuracy and compliance across plans: analyse benefits data in Workday; use dashboards to track metrics like enrolment rates, cost trends, employee feedback and compliance status; produce and maintain reporting to support governance, harmonisation, decision making, and future benefits initiatives. Maintain global benefits plan inventory

• Partner closely with the Rewards COE, People Experience Operations, People Advisory, and regional stakeholders to ensure consistent global benefits administration

• Provide additional support on global benefits initiatives led by the Rewards COE, such as the gathering of global minimum standards etc.

Let’s talk about you

• Workday knowledge preferred.

Other Considerations

• Detail oriented with strong organizational skills; able to manage multiple functions and projects simultaneously.

• Ability to work independently, investigate, assess, and recommend improvements proactively.

• Customer-centric mindset with a sense of urgency and empathy in resolving employee issues.

• Flexible in adapting to changing needs and time zones; ability to support global programs and occasional early/late shifts.

• Strong ethics and integrity, with the ability to handle confidential information appropriately.

• Enthusiastic about learning and taking on new challenges in a dynamic environment.

• Experience working in cross-functional, global teams.

• General understanding of country-specific benefits legislation and ability to identify when to seek local expert advice would be beneficial.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.