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4,719

Human Resource Management jobs in Malaysia

Customer Service Team Lead - Cantonese

Teleperformance

West Coast Division
On-site
MYR 100,000 - 150,000
30+ days ago
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Customer Service Team Lead - Cantonese

Teleperformance

George Town
On-site
MYR 100,000 - 150,000
30+ days ago

Specialist, Retail Training Management

U Mobile Sdn Bhd

Kuala Lumpur
On-site
MYR 45,000 - 65,000
30+ days ago

HR Executive - Talent Acquisition (6 months contract)

Singtel Group

Malacca City
On-site
MYR 100,000 - 150,000
30+ days ago

ESG Manager (Social)

Monroe Consulting Group

Malaysia
On-site
MYR 80,000 - 110,000
30+ days ago
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Customer Service Team Lead - Malay

Teleperformance

Malaysia
On-site
MYR 50,000 - 70,000
30+ days ago

Customer Service Team Lead: Mentorship, Strategy & Growth

Teleperformance

Malaysia
On-site
MYR 50,000 - 70,000
30+ days ago

HR Executive - Talent Acquisition (6 months contract)

Singtel

Malacca City
On-site
MYR 60,000 - 80,000
30+ days ago
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Head of Operational Compliance & Governance

Dyson

Johor Bahru
On-site
MYR 100,000 - 120,000
30+ days ago

Junior Accountant - Purchase to Pay

Hilti Group

Petaling Jaya
On-site
MYR 100,000 - 150,000
30+ days ago

T&T Consultant - Workday HCM Functional/ Data - MY / ID / TH / PH

Deloitte PLT

Kuala Lumpur
On-site
MYR 90,000 - 125,000
30+ days ago

Production Assistant (Batching)

Malayan Flour Mills Berhad

Pasir Gudang
On-site
MYR 20,000 - 100,000
30+ days ago

HR ASSISTANT

Bison Consolidated Berhad

Petaling Jaya
On-site
MYR 20,000 - 100,000
30+ days ago

Business Analyst

Jemco Retail Fixtures

Seri Kembangan
On-site
MYR 30,000 - 45,000
30+ days ago

Maintenance Technician

AT & S Austria Technologie & Systemtechnik Aktiengesellschaft

Kulim
On-site
MYR 60,000 - 80,000
30+ days ago

HRIS Analyst

Ansell

Cyberjaya
On-site
MYR 80,000 - 110,000
30+ days ago

Regional HR Business Partner

ZALORA Group

Kuala Lumpur
On-site
MYR 100,000 - 160,000
30+ days ago

Tax Specialist - Kuala Lumpur SDC (VVN)

Vialto

Malaysia
On-site
MYR 60,000 - 80,000
30+ days ago

Garment Manufacturing General Manager – SEA Leader

LAWSGROUP

Malaysia
On-site
MYR 300,000 - 400,000
30+ days ago

Engineering Manager

AirAsia

Kuala Lumpur
On-site
MYR 150,000 - 200,000
30+ days ago

Supply Chain Team Lead - BAS Manager

SBM Offshore

Kuala Lumpur
On-site
MYR 80,000 - 120,000
30+ days ago

T&L: Tax, Global Employer Services - Assistant Manager

Deloitte Malaysia

Malaysia
On-site
MYR 100,000 - 150,000
30+ days ago

Manager HR Business Partnering

Dksh Corporate Shared Services Center Sdn. Bhd.

Kuala Lumpur
On-site
MYR 200,000 - 250,000
30+ days ago

Production Supervisor (Junior)

Boston Scientific Gruppe

Penang
On-site
MYR 60,000 - 90,000
30+ days ago

Junior Production Supervisor – Medical Device Manufacturing

Boston Scientific Gruppe

Penang
On-site
MYR 60,000 - 90,000
30+ days ago

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Customer Service Team Lead - Cantonese
Teleperformance
West Coast Division
On-site
MYR 100,000 - 150,000
Full time
30+ days ago

Job summary

A customer service provider is seeking a Customer Service Team Lead in Malaysia. This role involves mentoring a team, managing performance standards, and fostering analytical and problem-solving skills. The ideal candidate will have at least two years of people management experience and be proficient in Cantonese and English. The position emphasizes delivering high-quality user experiences and strategic thinking.

Qualifications

  • Proficiency in Cantonese and English (spoken and written).
  • Minimum 2 years of relevant people management experience.
  • Experience in a complex fast paced environment.

Responsibilities

  • Provide mentorship and guidance to your team.
  • Lead team through transitions to build problem-solving capabilities.
  • Establish team goals and strategies for execution.
  • Deliver quantitative analysis and strategy development.
  • Identify actionable insights and influence team strategy.

Skills

Cantonese
English
Analytical skills
Creative problem-solving
Communication skills

Education

Bachelor Degree
Job description
Overview

We are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Qualifications
  • Bachelor Degree preferred.
  • Proficiency in Cantonese and English (spoken and written).
  • Significant experience in a complex fast paced environment.
  • Minimum 2 years of prior relevant people management experience.
  • Strategic thinker with strong analytical and creative problem-solving skills.
  • Excellent written and verbal communication skills.
  • Passion for ensuring an excellent user experience.
Responsibilities
  • Provide mentorship, guidance and career development to members of your team.
  • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
  • Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
  • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
  • Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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