Specialist, Retail Training Management

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur seeks a Specialist in Retail Training Management to develop and implement training programs to enhance retail team performance. The ideal candidate should have 3-5 years of experience in retail management, strong leadership skills, and knowledge of telecom technologies. This role includes evaluating training effectiveness and ensuring compliance with industry standards. Attractive benefits and a dynamic work environment await you.

Benefits

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours

Employee discounts for selected brands

Qualifications

• 3-5 years of relevant working experience in a retail management role.
• 2-3 years in a fast-moving sales management capacity, preferably in telecommunication.
• Basic understanding of telecom technologies to assist customers.

Responsibilities

• Develop and implement training programs for the retail team.
• Conduct assessments to identify training needs across departments.
• Design and deliver training sessions with effective educational materials.
• Manage and facilitate the training team with continuous improvement.
• Evaluate training effectiveness and report findings to management.
• Ensure compliance with legal and industry standards in training programs.
• Work on mystery shopper projects to enhance retail productivity.
• Collaborate with HR and leadership on training alignment.

Skills

Sales targets achievement

Leadership

Communication skills

Data analysis

CRM software proficiency

Education

Bachelor’s degree in Human Resources, Education, Business Administration, or related field

Tools

Point-of-sales systems

Microsoft Office

Job description

Closing Date : 31/12/2025

Specialist, Retail Training Management

For registered candidates, please login to apply

Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!
#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
  • Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
  • Bronze Winner in Cross-Generational Workforce Engagement (2024)
  • Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Day‑To‑Day Activities

• Training Strategy Development: Support the execution on the retail team front line develop comprehensive training programs that support the company’s goals and address employee skill gaps.
• Training Needs Assessment: Conduct regular assessments to identify training needs across departments and job roles through surveys, interviews, performance data, and consultations.
• Program Design and Delivery: execution on the training of vendor products with materials and curricula, including e-learning modules, workshops, seminars, and on-the-job training. Deliver training sessions or coordinate with trainers and external vendors.
• Team Management: work closely with the Area Manager and store manager and vendor team of trainers or coordinators. Facilitate continuous improvement and development of the training team.
• Training Evaluation and Reporting: Measure the effectiveness of training programs through feedback, assessments, and performance metrics. Prepare reports and present findings to management.
• Compliance and Certification: Ensure training programs meet legal and industry compliance standards, including health and safety, regulatory requirements, and professional certifications.
• Mystery Shopper: Work on mystery shopper project to manage the productivity and aligned the direction on retail transformation.
• Stakeholder Collaboration: Work closely with department heads, HR and leadership to align training efforts with organizational priorities.
• Technology Utilization:
  • Implement and maintain learning management systems (LMS) and other training technologies.

About You

1. Education / What people Know

Candidate must possess at least a Bachelor’s degree in Human Resources, Education, Business Administration, or related field.

2. Experience / What people Have Done

Proven at least 3-5 years of relevant working experience in a retail management role, with at least 2-3 years in a fast moving sales and management capacity, preferably in the telecommunication industry and in a managerial role.

3. Competencies / What people Can Do

• Proven track record of meeting or exceeding sales targets across multiple locations.
• Excellent leadership, coaching, and motivational skills.
• Strong verbal and written communication skills.
• Ability to mentorship sales staff and lead to improve productivity.
• Ability to analyze complex data, identify trends, and make strategic decisions.
• Demonstrated ability to manage multiple priorities and projects simultaneously.
• Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications.
• Demonstrated ability to work in a fast‑paced, high‑pressure environment.
• Ability to travel frequently within the assigned geographical area.

4. Personal Attributes / Who people Are

• Methodical with sense of urgency and able to work independently.
• Basic understanding of telecom technologies (e.g., mobile networks, broadband) to better assist customers with technical inquiries or issues.

5. Business justification to substantiate the role expansion (if applicable)

New Position for U Mobile Centre Expansion.

#L1-HF1

What’s Next?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.