Customer Service Team Lead: Mentorship, Strategy & Growth

Teleperformance; Malaysia; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading customer service company in Malaysia is seeking a Customer Service Team Lead to mentor and guide the team while ensuring performance standards are met. Candidates should have a Bachelor’s degree, fluency in Malay and English, and at least 2 years of people management experience. This is an exciting opportunity to lead a high-performing team and deliver scalable solutions in a fast-paced environment.

Qualifications

• Significant experience in a complex fast-paced environment.
• Minimum 2 years of prior relevant people management experience.
• Strategic thinker with strong analytical and creative problem-solving skills.

Responsibilities

• Provide mentorship, guidance, and career development to team members.
• Lead a team through the transition to build problem-solving and critical thinking capabilities.
• Manage team responsibilities while serving as a cross-functional liaison.
• Establish team goals and execute strategies for measuring progress.
• Deliver projects involving quantitative analysis and strategy development.
• Identify actionable insights and influence team strategy through communication.
• Advocate for users by partnering with global teams to develop solutions.

Skills

Proficiency in Malay

Proficiency in English

People management experience

Analytical skills

Creative problem-solving skills

Excellent communication skills

User experience focus

Education

Bachelor Degree

Job description

A leading customer service company in Malaysia is seeking a Customer Service Team Lead to mentor and guide the team while ensuring performance standards are met. Candidates should have a Bachelor’s degree, fluency in Malay and English, and at least 2 years of people management experience. This is an exciting opportunity to lead a high-performing team and deliver scalable solutions in a fast-paced environment.