Guest Experience Concierge - Front Desk & Upsell Pro

Weil Hotel; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel in Ipoh, Malaysia is looking for a dedicated guest service representative. The role involves ensuring guests have a pleasant stay, managing check-ins and check-outs, and performing cashiering tasks. Candidates should exhibit excellent customer service skills, have knowledge of room types, and be able to handle guest inquiries efficiently. This position requires maintaining high standards of service and handling special requests from guests during their stay.

Qualifications

• Ability to handle/resolve guest complaints.
• Excellent customer service skills.
• Knowledge of room types and rates.

Responsibilities

• Represent the hotel to the guest throughout their stay.
• Maintain superior guest services with a welcoming attitude.
• Perform cashiering tasks like bill settlement.

Job description

A leading hotel in Ipoh, Malaysia is looking for a dedicated guest service representative. The role involves ensuring guests have a pleasant stay, managing check-ins and check-outs, and performing cashiering tasks. Candidates should exhibit excellent customer service skills, have knowledge of room types, and be able to handle guest inquiries efficiently. This position requires maintaining high standards of service and handling special requests from guests during their stay.