Food and Beverage

Rocana Hotel; Kuantan; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent hospitality establishment in Kuantan is seeking a dedicated individual for a service role involving food presentation, guest engagement, and table maintenance. Responsibilities include ensuring cleanliness, serving food at optimal temperatures, and performing cashier duties. Candidates should exhibit strong interpersonal skills and a thorough understanding of menu items. This position contributes to the overall guest experience by maintaining high service standards and complying with hotel policies.

Responsibilities

• Check work station to assure cleanliness and proper order.
• Receive guest orders and assemble food items for service.
• Serve food at desired temperatures and ensure guest satisfaction.
• Assist in cleaning and resetting tables.
• Perform cashier duties and manage payment transactions.

Job description

Responsibilities

1. Check work station to assure that chairs and tables are clean, condiment containers are filled and place settings are in proper order.
2. Receive guest orders and present to kitchen. Assemble food items such as rolls, butter, table covers and place on guest table. Pick up entrée when ready and serve to guest in the proper order of course.
3. Assure that food and beverage is served at the desired temperatures and that guests have a sufficient supply of necessary items such as fresh water, rolls, etc.
4. Serve food from trays and remove dishes from the table after meal has been completed.
5. Present check to customer and receive payment to cashier and return change to customer.
6. Must be completely familiar with the menu and with food preparation method; provide information of Food & Beverage to assist guests in making selection.
7. Tries to up-sell selected items and other promotional offers.
8. To assist junior colleagues in cleaning tables and re-set tables.
9. To perform Cashier duties as and when assigned for the shift. To ensure the proper float is given and to close the shift in accordance with the proper procedure and hand in the collection to the safe deposit box.
10. To assist in other outlets as and when necessary or when assigned.
11. To perform other duties set by the Company or its direct superiors which are not in the job description in emergency circumstances.
12. To keep all building premises and related working areas in clean and safe condition constantly.
13. Constantly comply with hotel policies, procedures, rules and regulations.