Front Desk Guest Experience Specialist

Forum Hotel; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality group in George Town, Penang, is seeking a Front Office Customer Service representative to join their team. In this full-time role, you will be key in providing exceptional service to all guests, ensuring their comfort and satisfaction throughout their stay. Responsibilities include greeting guests, handling check-ins and check-outs, and addressing complaints with professionalism. We're looking for someone with a passion for customer service and excellent communication skills. Join us to be part of a dynamic team focused on guest experiences.

Benefits

Comprehensive training opportunities

Discounted accommodation rates

Subsidised meals

Career progression opportunities

Employee wellbeing programmes

Qualifications

• Experience in front office or customer service role in hospitality.
• Excellent communication and interpersonal skills.
• Proficient in English; multilingual skills are a plus.

Responsibilities

• Greet and welcome guests professionally.
• Check guests in and out efficiently.
• Handle guest complaints and provide solutions.
• Assist with luggage and concierge services.

Skills

Customer service

Communication skills

Problem-solving

Conflict resolution

Flexibility

Job description

A leading hospitality group in George Town, Penang, is seeking a Front Office Customer Service representative to join their team. In this full-time role, you will be key in providing exceptional service to all guests, ensuring their comfort and satisfaction throughout their stay. Responsibilities include greeting guests, handling check-ins and check-outs, and addressing complaints with professionalism. We're looking for someone with a passion for customer service and excellent communication skills. Join us to be part of a dynamic team focused on guest experiences.