Assistant Manager

V Hotel; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality establishment in Kuala Lumpur seeks a Front Office Supervisor to oversee daily operations and ensure quality service. Candidates should have a diploma in Hospitality Management or relevant experience, excellent interpersonal skills, and a customer-centric approach. Responsibilities include supervising front office workflow, handling guest complaints, and assisting with administrative tasks. Benefits include special allowances and medical insurance, with opportunities for career advancement.

Benefits

Special allowance

Medical insurance

Shift work opportunities

Qualifications

• Minimum 3 years of experience with 2 years as Front Office Supervisor/Guest Service Officer.
• SPM holder with 4 years of relevant experience.
• Strong written and oral communication skills.

Responsibilities

• Oversee daily Front Office workflow.
• Ensure quality service and maintain good order.
• Handle guest complaints and feedback.
• Assist with check-in/check-out processes.
• Supervise hotel activities as needed.

Skills

Interpersonal skills

Communication skills

Customer-centric approach

Leadership skills

Organizational skills

Education

Certificate/Diploma in Hospitality Management/Tourism Management

SPM

Tools

Computer software applications

Job description

Responsible in overseeing and supervising the daily Front Office workflow.

Preserving the standards, quality service and good order of the house.

Anticipating guest needs and handle guest complaints / feedback

Assist & delighting customers upon check-in / check-out.

Assist in supervising hotel activities as and when requested.

Review, analyse and suggest improvement or work flow and standards at the Front Desk

Ensure effective communication within the Front Office staff with all other departments.

Assist admin officer to complete daily clerical works such like OTA reservation reconciliation.

OTA follow-up work like reservation cancellation & payment checking.

Night audit checking, compiling several admin report & admin filing works.

Job Highlights

Career advancement, job promotion and training

Job Requirements

Certificate/ Diploma in Hospitality Management/ Tourism Management/Any Field with 3 years experience inclusive of 2 years experience as Front Office Supervisor/Guest Service Officer OR

SPM holder with 4 years experience inclusive of 2 years experience as Front Office Supervisor/ Guest Service Officer

Excellent interpersonal and communication skills (both written and oral).

Good working knowledge of computer software applications.

Customer-centric with strong leadership and organizing skills.

Benefits & Others

Special allowance, Medical, Insurance, Operation – Shift work