Customer Service Executive

Fastroll Labels (M) Sdn. Bhd.; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading printing company in Klang, Selangor is seeking a motivated individual for a customer service role. The incumbent will be the main point of contact for customers, processing orders and promoting products. With responsibilities including handling customer inquiries and coordinating with sales and production teams, the ideal candidate brings a diploma and 1–3 years of relevant experience. Strong communication skills in BM and English are essential, with Mandarin being a bonus. The position offers various benefits including medical insurance and annual leave.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Training Provided

5 Working Days

Medical Insurance

Qualifications

• 1–3 years in customer service, sales support or account management (printing/manufacturing is a plus).
• Good BM & English (Mandarin bonus).

Responsibilities

• Be the main point of contact for customers — calls, emails, face-to-face.
• Process orders fast & issue job tickets same day.
• Compute pricing for quotations & ensure POs are accurate.
• Promote company products & services to customers.
• Follow up on artwork, approvals & delivery schedules.
• Track orders & keep customers updated.
• Solve issues fast, keep customers happy & loyal.
• Coordinate closely with Sales & Production teams.
• Update records & customer info in our system.

Skills

Communication skills

Multitasking

Problem-solving

Sales-driven attitude

Customer-focused attitude

Education

Diploma in Business Administration, Office Management, or related field

Tools

MS Office

Job description

Overview

Fastroll Labels (M) Sdn. Bhd. – Klang, Selangor

Requirements

• Diploma in Business Administration, Office Management, or related field.
• 1–3 years in customer service, sales support or account management (printing/manufacturing is a plus).
• Good BM & English (Mandarin bonus).
• Basic computer skills (MS Office).
• Strong in communication, multitasking & problem-solving.
• Positive, sales-driven & customer-focused attitude.

Responsibilities

• Be the main point of contact for customers — calls, emails, face-to-face.
• Process orders fast & issue job tickets same day.
• Compute pricing for quotations & ensure POs are accurate.
• Promote company products & services to customers.
• Follow up on artwork, approvals & delivery schedules.
• Track orders & keep customers updated.
• Solve issues fast, keep customers happy & loyal.
• Coordinate closely with Sales & Production teams.
• Update records & customer info in our system.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided
• 5 Working Days
• Medical Insurance