Customer Service Executive Semiconductor Industry

TWY Search International; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment firm in Malaysia is seeking a Customer Service Representative to handle inquiries and manage orders effectively. The role demands at least a Diploma and a minimum of 5 years of experience within the semiconductor or manufacturing industry. Ideal candidates should possess strong communication, problem-solving, and organizational skills. This position emphasizes multi-tasking in a fast-paced environment and contributing to process improvements for customer satisfaction.

Qualifications

• At least a Diploma in a relevant field.
• Minimum 5 years of customer service experience in the semiconductor or manufacturing industry.
• Ability to multi-task in fast-paced environments.

Responsibilities

• Manage quotes, orders, and invoicing.
• Support the sales team with order tracking.
• Resolve customer claims or complaints.

Skills

Strong computer skills

Communication skills

Problem-solving skills

Organizational skills

Education

Diploma

Job description

Handles customer inquiries, expedites critical orders, resolves issues, and ensures smooth communication between customers and the sales team. Maintains records and supports process improvements to enhance customer satisfaction and operational efficiency.

Key Responsibilities

Manage quotes, orders, backlogs, invoicing, returns, and discrepancies.

Support sales team and customers with order tracking, stock queries, and reporting.

Resolve customer claims/complaints in line with consumer laws.

Maintain accurate records (electronic and/or hard copy).

Identify and contribute to process improvements.

Collaborate with internal/external stakeholders and respond to senior management requests.

Job Requirements

At least Diploma.

Minimum 5 yeas of customer service experience in semiconductor or manufacturing industry.

Strong computer, communication, phone, email, and problem-solving skills.

Ability to multi-task, work in fast-paced environments, and resolve issues effectively.

Extensive organizational and procedural knowledge.

Ability to complete complex tasks with independent judgment and creativity.