Customer Service Executive

Asia Recruit; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable recruiting agency is looking for candidates in Subang Jaya for a customer service role. Responsibilities include handling inbound calls, resolving complaints, and performing cross-selling activities. Applicants should hold a minimum SPM, Diploma, or Degree, possess strong English proficiency and have a year of relevant experience. The work requires rotating shifts, and only Malaysian citizens are eligible. Benefits include annual leave, training, and overtime pay.

Benefits

Annual Leave

Training Provided

Overtime Pay

EPF

SOCSO

Qualifications

• Minimum 1 year experience in a contact center or customer service environment.
• Proficient in English, able to communicate effectively.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound calls and inquiries promptly from customers.
• Follow up on and resolve customer complaints to satisfaction.
• Provide general consumer support regarding billing and promotions.
• Collaborate with team members to achieve high-quality results.
• Ensure efficient escalation of priority requests.
• Participate in ad hoc projects as required.
• Identify and suggest improvements in service and procedures.
• Perform cross-selling and upselling activities.
• Carry out other duties assigned by team leader.

Skills

Customer service

Problem-solving

Communication skills

Team collaboration

English proficiency

Education

SPM, Diploma or Degree

Job description

Requirements

• Minimum SPM, Diploma or Degree holder with minimum of 1 year experience.
• Experienced in Contact Center/customer service/ customer support /BPO working environment.
• Must be proficient in English.
• Must be able to work in rotational shifts
• Only Malaysians citizens are eligible to apply.
• Only shortlisted candidates will be notified.

Responsibilities

• Handling inbound calls and enquiries promptly from customers accurately and professionally.
• Follow up on and resolve customers’ complaints to ensure they are close to being satisfied.
• Handling all general consumer enquiries e.g., network troubleshooting, billing, account, promotion etc.
• Work closely with team members and leaders to consistently achieve high-quality results and productivity.
• Ensure efficient escalation of priority requests/feedback towards effective resolution.
• Participate in ad hoc projects as required.
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
• Perform cross-selling and upselling activities to achieve KPIs, providing alternate solutions and relevant suggestions to customers.
• Any other duties assigned by the team leader.

Benefits

• Annual Leave
• Training Provided
• Overtime Pay
• EPF
• SOCSO