Customer Service Executive

LANBENA; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic beauty company in Kuala Lumpur is seeking a Customer Service Representative. The role entails handling customer inquiries on various social media platforms, assisting with orders, and coordinating with internal teams. The ideal candidate should have a Diploma in Business Administration, experience in the e-commerce sector, and strong communication skills. This position offers a supportive work environment and career growth opportunities. Proficiency in multiple languages is a plus.

Benefits

Convenient location with easy access to public transport

Dynamic work environment

Career growth opportunities

Qualifications

• Minimum 1 year of experience in customer service, preferably in e-commerce or skincare.
• Proficiency in spoken and written English and Bahasa Melayu; Mandarin is an plus.
• Experience in handling social media pages is an advantage.

Responsibilities

• Attend to inquiries on various social media platforms.
• Handle daily social media chat messages and provide timely responses.
• Assist customers with order placement, tracking, cancellations, and returns.
• Provide internal sales support to HQ.

Skills

Customer inquiry handling

Multitasking

Communication skills

Analytical skills

Education

Diploma in Business Administration or equivalent

Job description

Responsibilities

• Attend to inquiries on Shopee, TikTok, Lazada, Facebook, and other social media channels associated with the Company.
• Handle daily social media chat messages and provide timely responses to customers.
• Assist customers with order placement, tracking, cancellations, and returns.
• Address and resolve issues related to order discrepancies, shipping delays, or damaged items promptly.
• Analyze customer needs and provide appropriate solutions or suggestions.
• Manage daily incoming calls, messages, emails, customer reviews, and social media chats from all platforms.
• Inform customers about ongoing deals and promotions.
• Provide internal sales support to HQ, including confirmation of sales and delivery orders.
• Coordinate with and support the internal customer service and logistics teams.
• Assist in handling the company’s social media pages, including content publishing and engagement.
• Provide weekly reports summarizing customer service data analysis, customer feedback, recurring issues or problems, and proposing improvement measures or solutions.

Job Requirements

• Minimum Diploma in Business Administration or equivalent. Fresh graduates are also encouraged to apply.
• Minimum 1 year of experience in customer service, preferably in the e-commerce or beauty/skincare industry.
• Experience in handling social media pages and content publishing is a plus.
• Proficiency in spoken and written English and Bahasa Melayu. Proficiency in Mandarin is an advantage to liaise with teams from other countries.
• Ability to work in a fast-paced environment and multitask efficiently.
• Strong interpersonal, communication, and analytical skills.

Why Join Us?

• Just 5 minutes walk from LRT/KTM Abdullah Hukum
• Convenient location with easy access to public transport
• Dynamic and supportive work environment
• Clear career growth and development opportunities

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