Customer Service Executive

Filtermation; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job description

Responsibilities

• Handle all customer inquiries, correspondence, quotations, complaints, and other customer-related matters in a professional and timely manner.
• Manage and coordinate customer order processing, shipping and delivery schedules, and logistics arrangements to ensure on-time delivery.
• Process sales orders accurately and generate sales invoices in accordance with company procedures.
• Monitor stock levels and coordinate closely with the sales team, production, warehouse, logistics providers, and customers to meet required delivery schedules.
• Assist with planning and supply chain–related activities, including demand planning, order forecasting, and coordination of material availability to support smooth operations.
• Liaise with internal departments to ensure effective planning of production, inventory, and delivery timelines.
• Work closely with both internal and external stakeholders to ensure customer requirements are fulfilled efficiently and accurately.
• Provide administrative and operational support to the sales team in relation to sales activities and customer service matters.
• Continuously review processes, identify improvement opportunities, and implement initiatives to enhance customer satisfaction and service delivery.
• Perform any other duties as assigned by Management from time to time.