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Operations Manager
Job summary
A fast-growing bakery brand in Georgetown is seeking an experienced Operations Manager to ensure smooth store operations and drive sales growth. This role requires a minimum of 5–7 years of experience in F&B, retail, or hospitality, with at least 3 years in management. Responsibilities include leading store staff, conducting audits, and managing customer relations. Candidates must be fluent in Mandarin and English. The position offers various benefits and opportunities for professional development.
Benefits
Qualifications
- Minimum 5–7 years in F&B, retail & hospitality, including 3 years in management.
- Fluent in Mandarin and English.
- Food Handling Cert. (SLPM) & Typhoid Injection preferred.
Responsibilities
- Ensure day-to-day store operations and order coordination.
- Conduct internal audits, monitor sales performance.
- Provide staff training and handle major customer complaints.
Skills
Education
Tools
LOVE A LOAF Georgetown is hiring a Full time Operations Manager role in George Town, Pulau Pinang. Apply now to be part of our team.
- Looking for candidates available to work:
- Mon morning
- Mon afternoon
- Mon evening
- Tue morning
- Tue afternoon
- Tue evening
- Wed morning
- Wed afternoon
- Wed evening
- Thu morning
- Thu afternoon
- Thu evening
- Fri morning
- Fri afternoon
- Fri evening
- Sat morning
- Sat afternoon
- Sat evening
- Sun morning
- Sun afternoon
- Sun evening
- More than 4 years of relevant work experience required.
- Expected salary: RM5,000 - RM8,000 per month.
Join Our Growing Team at Love A Loaf! We are a fast-growing bakery brand looking for a talented and driven Operation Manager to join our team and grow with us.
Position: Operation Manager. Job Type: Full‑Time. Salary: RM5,000 – RM8,000++ per month. Location: Based at HQ with travel required across Love A Loaf branches.
Job Purpose: Ensure smooth store operations while driving sales growth and expanding business opportunities.
- Ensure smooth day‑to‑day store operations and order coordination.
- Conduct internal audits (cleanliness, display, product quality, staff performance).
- Monitor and analyze sales performance and operating costs.
- Lead and evaluate store leaders and staff.
- Provide staff training on SOPs, product knowledge and customer service.
- Handle major customer complaints and emergencies.
- Improve store efficiency and implement marketing suggestions.
- Work with marketing on campaigns and promotions.
- Develop B2B sales strategies (corporate sales, wholesale, events, activations).
- Identify and build relationships with business clients.
- Prepare business proposals to win new accounts.
- Lead planning for events and store promotions.
- Conduct interviews and exit interviews.
- Plan and lead department meetings and team building activities.
- Recommend rewards, promotions and performance improvements.
- Ensure staff follow company policies and uphold company values.
- Monthly reports: sales, best/worst‑selling products, COGS, P&L.
- Store audit and training reports.
- Quarterly appraisal reports.
- Education: Diploma or above.
- Experience: Minimum 5–7 years in F&B, retail & hospitality (with at least 3 years in management).
- Language: Fluent in Mandarin and English (Compulsory).
- Skills: Strong leadership, problem‑solving, communication and analytical skills.
- Computer: Proficient in Microsoft Office, POS, ERP systems.
- Food Handling Cert. (SLPM) & Typhoid Injection? (Preferred).
- Sales growth
- Cost of Goods Sold (COGS)
- Profit & Loss performance
- Customer reviews
- Staff satisfaction and retention
- Skill development & training
- Career advancement opportunities
- Staff discount
- SOCSO & EIS
- EPF contributions
- Transport & medical allowance
- Free buns & drinks
- Team bonuses & product commissions
- Birthday leave
- Referral rewards
- Leadership incentives
- Annual rewards for seniority and parental appreciation
- Opportunity to shape company culture
- Additional leave
- Flexible schedule
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
As soon as possible.
- Are you willing to relocate in Georgetown, Seberang Prai & Kulim area without Hostel provided?
In person
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.