Admissions Executive

The Alice Smith School; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading educational institution in Kuala Lumpur seeks a candidate to support student recruitment from inquiry to enrollment. The role requires exceptional communication and customer service skills, demanding 3 years of relevant experience and proficiency in English and Mandarin. Familiarity with Google Workspace and CRM systems is essential, while knowledge of Japanese or Korean is a plus. Applicants should be detail-oriented and capable of handling challenges with grace in a diverse educational environment.

Qualifications

• Minimum of 3 years of working experience in a relevant role.
• Proven customer service experience in premium or luxury environments.
• Fluent in English and Mandarin; proficiency in Japanese or Korean is an advantage.

Responsibilities

• Serve as the first contact for prospective families.
• Provide exceptional customer service throughout the enquiry to enrolment process.
• Manage immigration applications for students and guardians.

Skills

Exceptional communication skills

Customer service experience

Attention to detail

Administrative skills

Team player

Tools

Google Workspace

HubSpot CRM

Job description

The Alice Smith School – Kuala Lumpur, Kuala Lumpur

According to the words of our school song: ‘Soon there were two, who were joined by a few’. Alice Smith started a movement with just two people. That single brave act sparked a positive chain reaction. She inspired other families to join her on her journey, creating a nurturing environment for generations of learners and a home away from home for thousands of families.

In that same vein, we keep the Alice Smith spirit alive by building a nurturing community that encourages our students to explore the world with courage, curiosity and compassion.

To build a better world together.

Our purpose is embedded through our three strategic pillars:

Our People

We are a diverse collective of experts and curious minds, working together to push the boundaries of education to lead learning for an ever-changing world.

Our Students

We encourage students to explore different paths with courage and curiosity, in an environment that empowers them to make an impact as their best self.

Our World

We are a supportive, connected community that innovates, explores and learns together.

The Opportunity (Overview of the role)

To support the school in recruiting new students from initial inquiry through to enrolment, exhausting all measures to drive attraction, recruitment, and retention to meet budgeted targets.

This role involves extensive liaison with both internal and external stakeholders. It requires an exceptional communicator (both spoken & written) with a focus on premium customer service, meticulous attention to detail, and strong administrative skills.

Responsibilities / Duties

Family Care

• First and continual point of contact for prospective families
• Provide exceptional customer service from the point of enquiry to enrolment
• Handle all forms of inquiries (telephone, email and in person)
• Conduct and coordinate campus tours for prospective families

Administration

• Perform accurate data entry and updates in the Management Information and CRM systems
• Manage and process all Immigration Department applications for student and guardian visas, permits and related submissions to facilitate student studies
• Ensure compliance with the Personal Data Protection Act
• Monitor and replenish marketing collateral stock
• Arrange and administer online entrance tests

General

• Undertake additional duties as assigned by the Head of Department

Safe Recruitment Practices

As a school with a diverse collective of experts, we uphold recruitment protocols that adhere to the highest possible international standards. We conduct thorough pre-employment checks on candidate references and verify qualifications. If you require further information regarding the School's 'Pre-Appointment Checks,' please liaise with our People and Culture representative, as the process may vary for individuals of different nationalities.

We prioritise the careful scrutiny of checks as they are essential in ensuring a safe and secure environment for our students. By maintaining stringent recruitment practices, we aim to provide a nurturing and protected learning environment for all our students.

The duties and responsibilities of this post may vary from time to time according to the changing demands of the school. This job description may be reviewed at the reasonable discretion of the Head of School and school leadership in the light of those changing requirements and in consultation with the post holder.

Selection Criteria

Qualifications & Experience

• Experience: Minimum of 3 years of working experience in a relevant role.
• Specialised Knowledge: Proven customer service experience, ideally within a premium hospitality, luxury retail or similar client-facing service environment.

Technical Skills

• Proficiency in the Google Workspace (G Suite) suite of applications (Docs, Sheets, Gmail, etc.).
• Experience utilising HubSpot or similar CRM software

Communication & Language

• Essential: Fluent oral and written proficiency in both English and Mandarin (to effectively service international clientele/partners).

Personal Attributes & Abilities

• Exceptional oral and written communicator with the ability to articulate complex information clearly and professionally.
• Demonstrated ability to maintain composure and effectiveness when operating under pressure or managing difficult client situations.
• A proactive and collaborative team player focused on achieving shared organizational goals.
• Proficiency in Japanese or Korean is a distinct advantage.