Guest Relations Specialist – Family Resort

Riders Resort Sdn Bhd; Kulai; On-site; MYR 20,000 - 100,000; Full time

Job summary

A family-focused resort in Johor is looking for a Guest Relations Assistant who is friendly and proactive. You will ensure an excellent guest experience from check-in to check-out, handle inquiries and complaints, and coordinate activities. Ideal candidates are customer-service oriented, enjoy working with families, and can manage multiple tasks in a fast-paced environment. This position offers the chance to grow in the hospitality industry and be part of a supportive team culture.

Benefits

Family-friendly resort environment

Opportunity for growth in hospitality

Supportive team culture

Qualifications

• Prior experience in hospitality or guest services is an advantage.
• Comfortable interacting with children and families.
• Well-groomed and professionally presented.

Responsibilities

• Perform guest check-in and check-out procedures efficiently.
• Handle guest inquiries, feedback, and complaints.
• Coordinate with housekeeping for room readiness.

Skills

Customer service orientation

Strong verbal communication

Interpersonal skills

Ability to multi-task

Friendly and approachable personality

Job description

A family-focused resort in Johor is looking for a Guest Relations Assistant who is friendly and proactive. You will ensure an excellent guest experience from check-in to check-out, handle inquiries and complaints, and coordinate activities. Ideal candidates are customer-service oriented, enjoy working with families, and can manage multiple tasks in a fast-paced environment. This position offers the chance to grow in the hospitality industry and be part of a supportive team culture.