Front Desk Executive (Junior-Senior)

Amani Wellness Sdn Bhd; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A premium wellness center in Kuala Lumpur is seeking a Front Desk - Assistant Manager/Manager to oversee daily front desk operations. The role requires 3–5 years of experience in hospitality or wellness environments, exceptional communication skills, and a friendly demeanor. Responsibilities include managing check-ins and bookings, hosting members, and maintaining the center's serene environment. This position offers a chance to work with a high-profile clientele in a holistic wellness setting.

Qualifications

• 3–5 years in premium hospitality, wellness/spa, clinic, airline lounge, or luxury retail.
• Friendly, warm, natural smile; calm under pressure; impeccable etiquette and grooming.
• Excellent English; Bahasa Malaysia required; Mandarin an advantage.

Responsibilities

• Greet & host members; offer brief tours; anticipate needs with discretion.
• Manage check-ins, bookings, WhatsApp/calls, payments/POS, receipt issuance.
• Maintain accurate schedules and CRM; prepare concise daily reports and handovers.

Skills

Excellent spoken/written communication

Fast, accurate typing

Tech-savvy (WhatsApp Business, Google Workspace, CRM/POS)

Job description

ĀMANĪ BioHacking Club is seeking a Front Desk - Assistant Manager/Manager to oversee daily front desk operations and ensure a premium wellness experience for our high-profile clientele. This role requires a strong service-oriented mindset, quick-thinking skills, and the ability to create a warm and welcoming atmosphere.

Responsibilities

• Member Hosting: Greet & host members; offer brief tours; anticipate needs with discretion.
• Front Desk Ops: Manage check-ins, bookings, WhatsApp/calls, payments/POS, receipt issuance, opening/closing.
• Experience Standards: Keep the center serene, organised, and guest-ready at all times.
• Coordination: Liaise with clinicians/therapists; log and elevate facility/building issues to Duty/Club Manager.
• Systems & Admin: Maintain accurate schedules and CRM; prepare concise daily reports and handovers; uphold data privacy.

Requirements

• Experience: 3–5 years in premium hospitality, wellness/spa, clinic, airline lounge, or luxury retail.
• Service Persona: Friendly, warm, natural smile; calm under pressure; impeccable etiquette and grooming.
• Skills: Excellent spoken/written communication; fast, accurate typing; tech-savvy (WhatsApp Business, Google Workspace, CRM/POS).
• Languages: Excellent English; Bahasa Malaysia required; Mandarin an advantage.
• Availability: Shifts/weekends/PH on rotation.

Only shortlisted candidate will be contacted.