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Operations Manager

LOVE A LOAF Georgetown

George Town

On-site

MYR 100,000 - 150,000

Full time

Yesterday

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Job summary

A fast-growing bakery brand in Georgetown is seeking an experienced Operations Manager to ensure smooth store operations and drive sales growth. This role requires a minimum of 5–7 years of experience in F&B, retail, or hospitality, with at least 3 years in management. Responsibilities include leading store staff, conducting audits, and managing customer relations. Candidates must be fluent in Mandarin and English. The position offers various benefits and opportunities for professional development.

Benefits

Skill development & training

Career advancement opportunities

Staff discount

SOCSO & EIS

EPF contributions

Transport & medical allowance

Free buns & drinks

Team bonuses & product commissions

Flexible schedule

Maternity leave

Professional development

Qualifications

Minimum 5–7 years in F&B, retail & hospitality, including 3 years in management.
Fluent in Mandarin and English.
Food Handling Cert. (SLPM) & Typhoid Injection preferred.

Responsibilities

Ensure day-to-day store operations and order coordination.
Conduct internal audits, monitor sales performance.
Provide staff training and handle major customer complaints.

Skills

Leadership

Problem-solving

Communication

Analytical skills

Education

Diploma or above

Tools

Microsoft Office

POS systems

ERP systems

LOVE A LOAF Georgetown is hiring a Full time Operations Manager role in George Town, Pulau Pinang. Apply now to be part of our team.

Job Requirements

Looking for candidates available to work:
- Mon morning
- Mon afternoon
- Mon evening
- Tue morning
- Tue afternoon
- Tue evening
- Wed morning
- Wed afternoon
- Wed evening
- Thu morning
- Thu afternoon
- Thu evening
- Fri morning
- Fri afternoon
- Fri evening
- Sat morning
- Sat afternoon
- Sat evening
- Sun morning
- Sun afternoon
- Sun evening
More than 4 years of relevant work experience required.
Expected salary: RM5,000 - RM8,000 per month.

Job Description

Join Our Growing Team at Love A Loaf! We are a fast-growing bakery brand looking for a talented and driven Operation Manager to join our team and grow with us.

Position: Operation Manager. Job Type: Full‑Time. Salary: RM5,000 – RM8,000++ per month. Location: Based at HQ with travel required across Love A Loaf branches.

Job Purpose: Ensure smooth store operations while driving sales growth and expanding business opportunities.

Key Responsibilities

Ensure smooth day‑to‑day store operations and order coordination.
Conduct internal audits (cleanliness, display, product quality, staff performance).
Monitor and analyze sales performance and operating costs.
Lead and evaluate store leaders and staff.
Provide staff training on SOPs, product knowledge and customer service.
Handle major customer complaints and emergencies.
Improve store efficiency and implement marketing suggestions.

Business Development

Work with marketing on campaigns and promotions.
Develop B2B sales strategies (corporate sales, wholesale, events, activations).
Identify and build relationships with business clients.
Prepare business proposals to win new accounts.
Lead planning for events and store promotions.

HR & Leadership

Conduct interviews and exit interviews.
Plan and lead department meetings and team building activities.
Recommend rewards, promotions and performance improvements.
Ensure staff follow company policies and uphold company values.

Reporting & Analysis

Monthly reports: sales, best/worst‑selling products, COGS, P&L.
Store audit and training reports.
Quarterly appraisal reports.

Requirements

Education: Diploma or above.
Experience: Minimum 5–7 years in F&B, retail & hospitality (with at least 3 years in management).
Language: Fluent in Mandarin and English (Compulsory).
Skills: Strong leadership, problem‑solving, communication and analytical skills.
Computer: Proficient in Microsoft Office, POS, ERP systems.
Food Handling Cert. (SLPM) & Typhoid Injection? (Preferred).

KPIs