Mandarin Reservation Specialist - On-Site in Penang

TP; Perak; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Penang is seeking a Reservation Specialist who is fluent in Mandarin to assist with hotel and travel-related reservations. The ideal candidate will manage requests through various channels and ensure high customer satisfaction. Key requirements include customer service experience, strong communication skills, and the ability to work on-site. This role offers competitive salary and professional growth opportunities.

Benefits

Competitive salary package

Performance incentives

Career growth and training opportunities

Supportive work environment

Qualifications

• Minimum 1 year of customer service, reservation, or call center experience (fresh graduates are welcome to apply).
• Ability to work in shifts, including weekends and public holidays (if required).
• Willing to work on-site in Penang.

Responsibilities

• Handle reservation requests via phone, email, and chat.
• Assist customers with bookings, changes, cancellations, and inquiries.
• Provide accurate information on pricing, availability, and policies.
• Ensure all reservation details are correctly entered into the system.
• Resolve customer issues professionally and efficiently.
• Liaise with internal teams to ensure smooth booking processes.
• Maintain high customer satisfaction and service quality standards.

Skills

Fluent in Mandarin

Good command of English

Strong communication skills

Interpersonal skills

Basic computer skills

Job description

A leading hospitality company in Penang is seeking a Reservation Specialist who is fluent in Mandarin to assist with hotel and travel-related reservations. The ideal candidate will manage requests through various channels and ensure high customer satisfaction. Key requirements include customer service experience, strong communication skills, and the ability to work on-site. This role offers competitive salary and professional growth opportunities.