Sales Engineer (Sales Coordination & Support & Order Management)

Alton Intelligent Technology Sdn. Bhd.; Pontian; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global supplier of household products and industrial tools seeks a Sales Support Specialist in Pontian, Johor, to manage customer orders, coordinate with internal teams, and support the U.S. sales team. Ideal candidates have a degree, experience in sales support, and are fluent in both English and Chinese. Proficiency in Microsoft Office and SAP is advantageous. The role offers growth opportunities, including a potential Section Head of Sales position for high performers.

Qualifications

• Bachelor’s degree or above in any discipline.
• More than 1 year in sales support, order management, or related roles.
• Fresh graduates fluent in Chinese and English are encouraged to apply.
• Proficient in Microsoft Office; experience with SAP is an advantage.
• Strong cross-cultural communication skills and knowledge of business hospitality etiquette.
• Detail-oriented with strong problem-solving and multitasking abilities.
• Fluent in English; ability to communicate in Chinese is a plus.

Responsibilities

• Communicate with U.S. retail customers about product specifics.
• Enter and manage customer orders accurately.
• Assist R&D in product design based on customer feedback.
• Coordinate logistics to ensure timely product delivery.
• Support U.S. sales team with quotations and proposals.

Skills

Customer communication

Order management

Problem-solving

Multitasking

Cross-cultural communication

Education

Bachelor’s degree or above

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SAP systems

Job description

Alton Intelligent Technology Sdn. Bhd. is wholly foreign-owned by Alton Industry Ltd. Group, a US-based global supplier of household products and industrial tools, with a total land area of 45.25 acres.

The base in Malaysia has established a comprehensive complex of six full-featured factories. These factories integrate motor assembly, sheet metal processing, injection moulding, general assembly lines, and automated intelligent warehousing.

In addition to the core production and storage areas, it also carefully designed a five‑story modern office building, two three‑story canteens and activity centers full of life, and four five‑story dormitory buildings.

What You’ll Be Doing

Customer Communication & Order Management

• Communicate with U.S. retail customers via email to clarify product pricing, specifications, and requirements.
• Receive and enter customer orders into the system, ensuring accuracy and completeness.
• Convey customer requirements to the R&D team and assist in product design or modification.
• Follow up on customer feedback and complaints to ensure timely resolution.
• Assist in hosting customer visits, including factory tours, quality inspections, and technical discussions.

Internal Coordination & Process Follow-up

• Work closely with the R&D team to explore customer requirements in depth, support feasibility evaluation, and follow up on R&D progress.
• Collaborate with production, production planning, purchasing, and quality departments to ensure products are manufactured on schedule and meet quality standards.
• Track customer‑requested changes during the production stage and promptly communicate them to relevant internal departments.
• Coordinate with logistics and shipping teams to ensure products are safely and punctually delivered to customers via container sea freight.
• Assist the U.S. sales team in preparing quotations, technical proposals, and related documentation.
• Support the preparation of sales reports, market analysis, and maintenance of customer information.

Qualifications

• Bachelor’s degree or above in any discipline.
• More than 1 year of experience in sales support, order management, or related roles; candidates with both engineering and business backgrounds are preferred.
• Fresh graduates who are proficient in both Chinese and English are encouraged to apply.
• Proficient in Microsoft Word, Excel, and PowerPoint; experience with SAP systems is an advantage.
• Strong cross‑cultural communication skills, familiarity with business hospitality etiquette, and basic understanding of current international trade developments.
• Strong problem‑solving and multitasking abilities; detail‑oriented and highly responsible.
• Fluent in English (listening, speaking, reading, and writing); ability to communicate in Chinese with colleagues from China will be an added advantage.

Potential Advancement

• If you meet the above requirements and have more than 5 years of relevant work experience in a similar position, the company may additionally offer you the Section Head of Sales position based on your overall performance.