Delivery jobs in Malaysia

CUSTOMER SERVICE OFFICER (CSO) - RETAIL & PREFERRED BRANCH

Grade

Location

Retail & Preferred Branch

Reports to

Branch Manager

Other Reporting Relationships

-

To administer account opening activities. To provide authorization to transact and validate branch operation transaction in accordance to the Banks' rules and procedures.

• To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.
• To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.
• To discharge duties instructed by ACSM/BM to serve business interests of the Bank.
• For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities.
• To participate in promoting branch products and services through cross‑selling activities.

• To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery.
• To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints.

• To take accountability over Branch's compliance to the standard operating procedures and to ensure regulatory requirements are met towards achieving operational excellence.

• To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.
• To approve rates, cash and check deposits up to authorized amount.
• To act as Programme Champion for all sales, service and compliance modules in view of training and educating branch staff.
• To supervise staff in ensuring service and compliance standards are met.

None specified.

Note: The qualifications indicated are the ideal requirements for the position. Exceptions may apply to internally promoted staff based on performance.

• Diploma/Degree
• Other Qualification

3-5 years in relevant banking experience.

To be updated based on Competency Model.

• Computer literate
• Attention to detail and strong math aptitude
• Good interpersonal skill—friendly and polite
• Good personal attributes—honest and able to work under pressure in a fast‑paced environment.

• Handle business current account with e‑banking sign up/business FD.
• Handle remittance inquiries and application for business clients.
• Cross‑sell EB financing package (Enterprise Portfolio Guarantee, Biz property Plus and Quick Guarantee).
• Cross‑sell CAW AND Plug and Pay.
• Handle bulk cash receipt and withdrawal transaction.
• Handle insourcing Self Service Terminal.

Compulsory to attend and complete SME Branch Certification Course.