Banking Customer Support Experience Analyst

MyValiant; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services provider in Kuala Selangor is seeking a customer service representative to enhance user experience through effective issue resolution. The ideal candidate will have at least 2 years of relevant experience, excellent English communication skills, and a minimum typing speed of 60 words per minute. Responsibilities include managing customer feedback, ensuring adherence to quality metrics, and collaborating with teams to improve service delivery. A competitive salary and potential for bonuses and conversion to permanent positions are offered.

Benefits

Medical coverage: Inpatient up to RM80,000

Medical coverage: Outpatient RM2,000 per annum

1-month salary bonus after 1-year contract

Qualifications

• Minimum 2 years of experience in customer service, ideally in banking/financial.
• Excellent spoken and written English skills for customer engagement.
• Typing speed of at least 60 words per minute.

Responsibilities

• Manage customer issue resolution from start to finish.
• Gather feedback on application failures and report findings.
• Provide regular reports to management on issues and resolutions.

Skills

Customer service experience

Effective communication

Adaptability in fast-paced environments

Proficiency in digital tools

Organizational skills

Education

Diploma in a relevant field

Tools

Microsoft CRM

Zendesk

Livechat

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

A financial services provider in Kuala Selangor is seeking a customer service representative to enhance user experience through effective issue resolution. The ideal candidate will have at least 2 years of relevant experience, excellent English communication skills, and a minimum typing speed of 60 words per minute. Responsibilities include managing customer feedback, ensuring adherence to quality metrics, and collaborating with teams to improve service delivery. A competitive salary and potential for bonuses and conversion to permanent positions are offered.