Inbound Customer Service (Basic up to RM4000 + Allowance - KL) #BOU29#

Asia Recruit; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency in Malaysia is hiring a Customer Service Specialist for their Kuala Lumpur location. The role offers a basic salary of up to RM4000, with additional quarterly KPI incentives up to RM2200. Candidates with a Diploma and at least 2 years of experience are preferred, while fresh graduates with a degree may also apply. Ability to speak Mandarin is an advantage. The job requires flexibility for 24/7 rotational shifts and a commitment to high service standards.

Benefits

Quarterly KPI Incentives

Dental/Optical yearly allowance

Qualifications

• Minimum Diploma with 2 years of working experience.
• Degree fresh graduates are welcome to apply.
• Willingness to work in a rotational 24/7 shift.

Responsibilities

• Ensure highest standards of service delivery on personalized phone services.
• Educate customers about products and services.
• Manage customer complaints and issues effectively.

Skills

Customer service delivery

Mandarin speaking

Education

Diploma

Job description

Inbound Customer Service (Basic up to RM4000 + Allowance - KL)

We are currently representing our client to source for potential candidate to fill in the role as Customer Service Specialist to based in KL area.

Basic up to RM4000 (depending on experience)

Quarterly KPI Incentive up to RM2,200

Dental/Optical yearly allowance

Job Responsibility

• Ensure highest standards of service delivery on personalized phone services to our customers
• Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database
• Educate the customer about the products and services and directs them towards available resources for self-help
• Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
• Act on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
• Maintain confidentiality of the customers and data at all times

Job Requirement

• Diploma + 2 years of working experience
• Degree Fresh are welcome to apply
• Able to work Rotational Shift - 24/7 shift (5 or 5.5 days work)
• Able to speak in Mandarin will be an added advantage
• Willing to be based in KL

Interested candidate may apply online or send resume to *******@asiarecruit.com.my OR ******@asiarecruit.com.my OR *******@asiarecruit.com.my

Only shortlisted candidates will be notified.

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