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Customer Service Representative - English
Résumé du poste
A leading customer support company in Penang, Malaysia, is seeking individuals to handle customer inquiries via voice, email, and chat. Candidates must be fluent in English and possess excellent communication skills. The role offers competitive compensation, including allowances and opportunities for career growth. Willingness to work night shifts, including weekends and public holidays, is required.
Prestations
Qualifications
- Must be fluent in English.
- Excellent communication and interpersonal skills are necessary.
- Willingness to work on night shifts, including weekends and holidays.
Responsabilités
- Handle customer inquiries via voice, email, and chat.
- Provide accurate information and follow up on patient cases.
- Ensure timely resolution of queries and document interactions.
Connaissances
Location: Penang, Malaysia
Job Type: Full-time
Language Requirement: Good English
Industry: Customer Support / BPO
Shift: Follow US Shift (including weekends/public holidays, if required)
Compensation: Competitive Salary + Language Allowance + Health Benefits
- Handle customer inquiries via voice, email, and chat in English
- Provide accurate information, guidance, and follow-up on patient cases and service requests
- Ensure timely resolution of queries while maintaining high customer satisfaction
- Document interactions in CRM systems accurately and thoroughly
- Coordinate with internal teams and escalate cases when necessary
- Fluent in English
- Good English communication skills (for internal communication and training)
- Previous experience in call center, or customer service is a plus
- Excellent communication and interpersonal skills
- Willingness to work on night shifts, including weekends and public holidays
- Currently based in Malaysia or open to relocating in Malaysia
- Competitive base salary + allowances
- Opportunity to work from home for the first 6 months.
- Competitive salary and benefits package.
- Professional training and career growth opportunities.
- A diverse and inclusive workplace with supportive team culture.
- Career growth opportunities in a reputable international company
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.