Executive Customer Service (English & Bahasa Malaysia)

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading outsourcing company in Kuala Lumpur is seeking candidates for a customer support role. Ideal applicants will have a good command of English and Bahasa Malaysia, alongside basic computer knowledge. Responsibilities include assisting customers, managing complaints, and ensuring customer satisfaction. The position offers an attractive salary of RM2500, alongside comprehensive medical coverage and generous leave allowances.

Benefits

Attractive salary

Performance-related allowance

15 days Annual Leave

14 days Medical Leave

Medical and hospitalization insurance

Qualifications

• Dynamic, highly motivated, result-oriented team player.
• Able to work in a fast-paced environment.
• Possess initiative and strong interpersonal skills.

Responsibilities

• Assist customers with product selection.
• Manage customer complaints and escalations.
• Input customer interactions into the CRM.
• Work on productivity and quality standards.

Skills

Good command of spoken and written English

Good command of Bahasa Malaysia

Basic computer knowledge

Interpersonal skills

Ability to work independently

Education

SPM/Diploma/Degree in any discipline

Tools

MS Office

MS Outlook

Internet Explorer

Job description

Responsibilities

• Assist customers with product selection,
• Answers basic questions and suggests various product options that are available.
• Managing customer complaints and escalations.
• Managing of refunds requests.
• Input customer interaction, problems into the Customer Relationship Manager (CRM).
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact center.
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

Requirements

• SPM/Diploma/Degree in any discipline.
• Good command of spoken and written English and Bahasa Malaysia.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours: Monday-Sunday
• 5-day week; off days based on roster.

The Offer

• Attractive Salary (RM2500).
• Performance-related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage.