Remote Customer Service Representative (Malaysia Based)

The Think Academy International Education Limited; Malaysia; Remote; MYR 20,000 - 100,000; Part time

Job summary

An international educational institution is seeking a Remote Customer Service Representative based in Malaysia. The role involves serving as the primary contact for users, providing course information, and maintaining customer relationships. Candidates should have a Bachelor’s degree, fluency in Chinese, and strong communication skills. This position offers a base salary of 4000 MYR plus a performance bonus, with night shifts scheduled to accommodate Malaysia time.

Qualifications

• Fluent in Chinese, CET-4 or above, with basic English reading and communication skills.
• Experience in customer service or similar roles preferred.
• Strong ability to work independently and manage time efficiently.

Responsibilities

• Serve as the first point of contact for users, answering inquiries and resolving issues.
• Proactively reach out to potential customers and provide course consultations.
• Maintain strong relationships with existing customers.

Skills

Fluency in Chinese

Basic English communication

Excellent communication skills

Customer service skills

Problem-solving ability

Education

Bachelor’s degree or above

Tools

CRM systems

Office software

Job description

Remote Customer Service Representative (Malaysia Based)

Remote

Compensation: Base salary: 4000 MYR + 1200 MYR performance bonus per month — Night shift (Malaysia time)

Job Responsibilities:

• Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.
• Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.
• Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests.
• Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.
• Collaborate with the team to collect customer feedback and help optimize our products and services.
• Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers.
• Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.

Job Requirements:

• Bachelor’s degree or above from a full-time university; fluent in Chinese, CET-4 or above, with basic English reading and communication skills.
• Experience in customer service or similar roles preferred; candidates with an education industry background are highly valued.
• Excellent communication, interpersonal, and customer service skills.
• Strong ability to work independently, manage time efficiently, and complete tasks on schedule.
• Proficiency in CRM systems and other related office software.
• Positive work attitude, patience, and strong customer-oriented mindset.
• Strong problem-solving ability, able to handle customer issues professionally and positively.

Work Schedule:

• Remote work: 40 hours per week, 5 days a week.
• Fixed shift will be confirmed before onboarding.
• Night shift: Malaysia Time 1:00 AM – 10:00 AM or 11:30 PM – 8:30 AM

Company Introduction:

Think Academy US, a subsidiary of TAL Education Group — a global leader in education — is an international educational institution specializing in mathematics. Headquartered in the United States, we are committed to providing high-quality math courses for students aged 3–18 worldwide, helping them build a solid foundation in mathematics while developing critical thinking and problem-solving skills.

As our business continues to expand and diversify, we are seeking a talented, dedicated, and responsible Remote Student Advisor (Customer Service). This part-time remote role focuses on providing course consultations to prospective students, proactively engaging potential customers, and delivering high-quality support to existing clients. The Student Advisor plays a vital role in maintaining our educational excellence and supporting our global learner community.