Customer Service jobs in United States

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position: Develop, maintain, lead and measure Expeditors’ product and service deliverables to satisfy the specific needs of a Corporate Account(s).
Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Account retention, Strategic responsibilities:

• Continuously seek improvement in procedures and services to create more efficient and cost-effective operations.
• Implement cost savings within Expeditors through efficiencies or hard cost reductions.
• Design and manage QMR processes with account input, participate in scheduled QMRs locally, and manage global QMR schedules, consolidating data accordingly.
• Involve Branch Managers or Key Department Managers in the QMR process and facilitate communication among all key contacts and related Expeditors contacts.
• Promote cooperation and positive relationships with third-party vendors and communicate technology updates proactively.

Account retention, Tactical responsibilities:

• Maintain all account rates and tariffs, keep rates updated, and coordinate RFQs and rate requests.
• Ensure proper documentation and communication of operational requirements, DLSOPs, and key contacts.
• Support in invoicing, collections, and dispute resolution processes.
• Establish and monitor performance metrics and management reports for global consistency and data integrity.

Account development, Strategic responsibilities:

• Identify cost-saving opportunities by improving processes and eliminating waste.
• Develop and review annual business plans with key stakeholders.
• Update teams on opportunities and maintain commitment to ethical business practices and detailed operational management.

Account development, Tactical responsibilities:

• Travel as needed within the region and internationally to resolve issues and maintain customer satisfaction.
• Maintain communication with key contacts and organizational charts, providing industry updates and service notifications.

• University/College degree or equivalent, with 4-5 years of experience in the logistics industry.
• Ability to develop and document business processes and procedures.
• Proficiency in PC skills, including MS Office applications.
• Strong customer service, project management, problem-solving, and interpersonal skills.
• Excellent command of written and spoken English.

Expeditors offers excellent benefits:

• Group Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus