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1,560

Customer Service jobs in Malaysia

Trainer - Mandarin

Teleperformance

Bayan Lepas
On-site
MYR 20,000 - 100,000
30+ days ago
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Trainer - Cantonese

Teleperformance

West Coast Division
On-site
MYR 40,000 - 60,000
30+ days ago

Trainer - Mandarin

Teleperformance

George Town
On-site
MYR 20,000 - 100,000
30+ days ago

Personal Financing Consultant: Grow Loans & Manage Risk

RHB Banking Group

Penang
On-site
MYR 150,000 - 200,000
30+ days ago

Quality Analyst - Malay

Teleperformance

Bayan Lepas
On-site
MYR 100,000 - 150,000
30+ days ago
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Customer-Focused Retail Associate

Muji Malaysia Sdn Bhd

Selangor
On-site
MYR 20,000 - 100,000
30+ days ago

Finance Executive (GL)

Love, Bonito

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Service Team Lead - Malay

Teleperformance

Malaysia
On-site
MYR 50,000 - 70,000
30+ days ago
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Customer Service Executive

OCBC

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Service Officer (Southern)

Solarvest

Johor Bahru
On-site
MYR 100,000 - 150,000
30+ days ago

Web App Support Specialist - Hybrid, Flexible Hours

EcoVadis Inc

Kuala Lumpur
Hybrid
MYR 60,000 - 80,000
30+ days ago

Customer Service Officer

Hispanic Alliance for Career Enhancement

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Service Representative (Mandarin / Cantonese)

ENVO BPO SERVICES SDN BHD

Petaling Jaya
On-site
MYR 20,000 - 100,000
30+ days ago

Quality Analyst (Customer Service)

Shopee

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Food Experience & Range Specialist

IKEA

Kuala Lumpur
On-site
MYR 20,000 - 100,000
30+ days ago

Global STS Tier 1 Support Specialist

Merck Gruppe - MSD Sharp & Dohme

Petaling Jaya
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Service Coordinator

Supermicro

Kulai
On-site
MYR 20,000 - 100,000
30+ days ago

E-Commerce Livestream Host (LEGO) - Mandarin Speaker

LUXASIA

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Senior Analyst, Supply Chain

Dell Technologies

Seberang Perai
On-site
MYR 60,000 - 80,000
30+ days ago

Senior Business Analyst – Order Creation, Global Customer Service

ResMed

Kuala Lumpur
Hybrid
MYR 70,000 - 100,000
30+ days ago

Business Analyst – Returns, Global Customer Service (12 months contract)

ResMed

Kuala Lumpur
On-site
MYR 60,000 - 80,000
30+ days ago

Business Analyst – Credit Profile, Global Customer Service (12 months contract)

ResMed

Kuala Lumpur
On-site
MYR 80,000 - 100,000
30+ days ago

Central Customer Service Coordinator

Wilhelmsen group

Kuala Lumpur
On-site
MYR 20,000 - 100,000
30+ days ago

Remote Bilingual Interpreter – Healthcare & Legal

Teleperformance

Malaysia
Remote
MYR 100,000 - 150,000
30+ days ago

AI & Automation Operations Architect

Wahed Invest

Kuala Lumpur
On-site
MYR 20,000 - 100,000
30+ days ago

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Top companies:

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Similar jobs:

Remote Customer Service jobsService Adviser jobs
Trainer - Mandarin
Teleperformance
Bayan Lepas
On-site
MYR 20,000 - 100,000
Full time
30+ days ago

Job summary

A leading customer service provider in Malaysia is seeking a qualified Trainer to support their Customer Service team. The ideal candidate will facilitate training for new hires, assess performance, and ensure quality. A Bachelor's Degree and proficiency in Mandarin and English are essential, along with at least 2 years of training experience in a BPO setting. This role requires strong communication skills and the ability to create engaging training materials.

Qualifications

  • Minimum of 2 years training experience in a BPO setting.
  • Working experience with a premium account preferred.

Responsibilities

  • Facilitate a new hire class during training.
  • Conduct a Training Needs Analysis after 30 to 60 days.
  • Assess new hire performance during nesting.

Skills

Proficiency in Mandarin
Proficiency in English
Instructional design knowledge
MS Office usage
Typing speed of 30 WPM

Education

Bachelor's Degree or equivalent
Job description
Overview

We are looking for a Trainer to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Qualifications
  • Bachelor's Degree or equivalent experience in a call centre or business-related field (e.g. management, sales or tourism).
  • Proficiency in Mandarin and English (spoken and written).
  • Minimum of 2 years training experience in a BPO setting.
  • Working experience with a premium account with either B2C or B2B is preferred.
  • Knowledge on instructional design is an advantage.
  • Usage of MS Office and typing speed of 30 WPM.
Responsibilities
  • Facilitate a new hire class during pre-process and process training.
  • Facilitate necessary or required annual upskilling or refreshers with existing resources.
  • Create and facilitate knowledge tests with existing Specialists and Support group in Operations.
  • Complete all training requirements based on the program’s specifications.
  • Coach new hire Specialists on their overall training and nesting performance.
  • Conduct mock scenarios on all channels available.
  • Govern the nesting process and complete deliverables on time.
  • Assess new hire performance during Nesting and mitigate with appropriate actions when necessary.
  • Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance.
  • Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum.
  • Assist in creating and developing training materials when necessary.
  • Follow all steps of BEST T&D.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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