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2,454

Customer Service jobs in Malaysia

IT Service Desk Support

IT Service Desk Support
Singtel
Kuala Lumpur
MYR 24,000 - 36,000
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Customer Relationship Manager

Customer Relationship Manager
Alliance Bank Malaysia Berhad
Selangor
MYR 100,000 - 150,000

Associate Customer Relationship Manager

Associate Customer Relationship Manager
Alliance Bank Malaysia Berhad
Kuala Lumpur
MYR 60,000 - 90,000

Sales Admin Executive (Kuching)

Sales Admin Executive (Kuching)
Rentokil Initial
Kuching
MYR 30,000 - 60,000

Customer Service Officer - Inbound Call Center

Customer Service Officer - Inbound Call Center
Allianz Malaysia
Kuala Lumpur
MYR 100,000 - 150,000
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[MY] Customer Service Executive

[MY] Customer Service Executive
Gogoprint Pte. Ltd.
Kuala Lumpur
MYR 30,000 - 60,000

Client Experience Executive

Client Experience Executive
Experian
Kuala Lumpur
MYR 30,000 - 60,000

Customer Service Executive (Ipoh Branch)

Customer Service Executive (Ipoh Branch)
婵物捨
Kuala Lumpur
MYR 100,000 - 150,000
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Self-Checkout Associate

Self-Checkout Associate
Southeastern Grocers
Seberang Perai
MYR 12,000 - 24,000

Customer Service Officer (Nationwide)

Customer Service Officer (Nationwide)
AFFIN Group
Seberang Perai
MYR 30,000 - 60,000

Customer Service Officer (Nationwide)

Customer Service Officer (Nationwide)
AFFIN Group
Raub
MYR 30,000 - 60,000

Customer Service Officer (Nationwide)

Customer Service Officer (Nationwide)
AFFIN Group
Kulim
MYR 30,000 - 60,000

Customer Service Officer (Nationwide)

Customer Service Officer (Nationwide)
AFFIN Group
Johor Bahru
MYR 30,000 - 60,000

Customer Service Officer (Nationwide)

Customer Service Officer (Nationwide)
AFFIN Group
Penang
MYR 30,000 - 60,000

Safety Officer cum Project Support

Safety Officer cum Project Support
BD Agriculture (Malaysia) Sdn Bhd
Klang Municipal Council
MYR 150,000 - 200,000

Client Services Executive

Client Services Executive
iFAST Global Hub AI
Kuala Lumpur
MYR 100,000 - 150,000

Customer Success Manager

Customer Success Manager
SEEK
Johor Bahru
MYR 40,000 - 70,000

Account Manager (Business Retention & Development)

Account Manager (Business Retention & Development)
Expeditors
Petaling Jaya
MYR 30,000 - 70,000

Client Care Executive

Client Care Executive
Standard Chartered
Petaling Jaya
MYR 30,000 - 50,000

Senior Specialist, Product Development & Innovation

Senior Specialist, Product Development & Innovation
U Mobile Sdn Bhd
Kuala Lumpur
MYR 60,000 - 100,000

Agent - Ocean Export Customer Service

Agent - Ocean Export Customer Service
Expeditors
Petaling Jaya
MYR 30,000 - 60,000

Branch Manager

Branch Manager
AFFIN Group
Johor Bahru
MYR 60,000 - 80,000

Customer Success Specialist I

Customer Success Specialist I
Park Place Technologies
Shah Alam
MYR 48,000 - 72,000

Customer Account Specialist - South Pacific Growth

Customer Account Specialist - South Pacific Growth
Hewlett Packard Enterprise
Kuala Lumpur
MYR 30,000 - 40,000

Customer Service Executive

Customer Service Executive
PPG
Petaling Jaya
MYR 100,000 - 150,000

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IT Service Desk Support

Singtel
Kuala Lumpur
MYR 24,000 - 36,000
Job description

Be a part of something BIG!

The IT Service Desk Support is responsible in providing First Call Resolution (FCR) technical support via phone, self-service tickets and live chat. He/She will ensure tickets raised as per above channels are responded in a timely manner. This role also requires first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

Make an Impact by:

  • Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
  • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
  • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
  • Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
  • Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
  • Ensures highest standard of service delivery to our customers.
  • Maintains confidentiality of customer’s data.
  • Uses customer service and sales skills to optimize the opportunity of each customer contact.
  • Educates the customer about available services and directs them toward available resources for self-help.
  • Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.

Skills for Success:

  • Degree/ Diploma in any discipline, preferably in IT related field.
  • Fresh graduates are welcome to apply for this position.
  • 1-2 years of experience in IT ServiceDesk, Call Centre, Customer Service (calls and correspondents) environment will be an advantage.
  • Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
  • Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
  • Good analytical skills, passion for working and is good in multi-tasking.
  • Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
  • Passion for working, responsible and with good working attitude.
  • Proficient in PC skills including MS Office applications and ServiceNow.
  • Willing to work on staggered/rotational shifts (e.g. 12 hour shift) including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Your Career Growth Starts Here. Apply Now!

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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