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puestos de Customer Service en Gran Bretaña

IT Service Desk Support

IT Service Desk Support
Singtel
Kuala Lumpur
MYR 24.000 - 36.000
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Puestos destacados:

Puestos: NhsPuestos: AdministrationPuestos: Work From HomePuestos: WarehousePuestos: Part TimePuestos: Customer Care AdvisorPuestos: RemotePuestos: Business AnalystPuestos: Project MangerPuestos: Software Developer

Empresas destacadas:

Empleos en NhsEmpleos en TescoEmpleos en AsdaEmpleos en AmazonEmpleos en GuardianEmpleos en Marks And SpencerEmpleos en Royal MailEmpleos en WmEmpleos en McdonaldsEmpleos en Morrisons

Ciudades destacadas:

Trabajos en LondonTrabajos en ManchesterTrabajos en BirminghamTrabajos en LeedsTrabajos en BristolTrabajos en GlasgowTrabajos en EdinburghTrabajos en BelfastTrabajos en LiverpoolTrabajos en Nottingham

Vacantes parecidas:

Puestos: Customer Care AdvisorPuestos: Assistant Customer ServicePuestos: Customer Care AssistantPuestos: Customer Service AssistantPuestos: Remote Customer ServicePuestos: Customer Care ManagerPuestos: Customer Service ManagerPuestos: Service DeskPuestos: Field Service EngineerPuestos: Financial Services

IT Service Desk Support

Singtel
Kuala Lumpur
MYR 24.000 - 36.000
Descripción del empleo

Be a part of something BIG!

The IT Service Desk Support is responsible in providing First Call Resolution (FCR) technical support via phone, self-service tickets and live chat. He/She will ensure tickets raised as per above channels are responded in a timely manner. This role also requires first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

Make an Impact by:

  • Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
  • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
  • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
  • Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
  • Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
  • Ensures highest standard of service delivery to our customers.
  • Maintains confidentiality of customer’s data.
  • Uses customer service and sales skills to optimize the opportunity of each customer contact.
  • Educates the customer about available services and directs them toward available resources for self-help.
  • Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.

Skills for Success:

  • Degree/ Diploma in any discipline, preferably in IT related field.
  • Fresh graduates are welcome to apply for this position.
  • 1-2 years of experience in IT ServiceDesk, Call Centre, Customer Service (calls and correspondents) environment will be an advantage.
  • Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
  • Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
  • Good analytical skills, passion for working and is good in multi-tasking.
  • Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
  • Passion for working, responsible and with good working attitude.
  • Proficient in PC skills including MS Office applications and ServiceNow.
  • Willing to work on staggered/rotational shifts (e.g. 12 hour shift) including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Your Career Growth Starts Here. Apply Now!

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* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.

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