Advisor I, Customer Service – Vietnamese

Concentrix Cvg Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service solutions provider in Kuala Lumpur is seeking an Advisor I, Customer Service proficient in Vietnamese. You will engage with customers via calls and provide assistance while meeting quality standards. Ideal candidates possess strong communication skills and have a high school diploma. This full-time position offers competitive pay and opportunities for career growth.

Benefits

Competitive pay

Bonuses and referral rewards

Paid training

Flexible work options

Health and wellness programs

Qualifications

• Preferably three to six months of relevant experience.
• Ability to communicate effectively, both written and verbally.
• Dependable with a strong attention to detail.

Responsibilities

• Provide customer support through inbound and outbound calls.
• Ensure service meets contractual Key Performance Indicators.
• Build rapport with customers while addressing their needs.

Skills

Customer service orientation

Strong communication skills

Computer navigation skills

Attention to detail

Ability to multi-task

Education

High school diploma

Job description

Job Description

Advisor I, Customer Service – Vietnamese. This role involves providing customer support in a friendly manner with opportunities to learn and grow.

Job Title: Advisor I, Customer Service – Vietnamese

Job Description: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Candidate Profile

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.
• *Job requirements may vary by country and will not contravene any local laws.*

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

Germany - This job description does not apply to employees in Germany.

United Kingdom - Exclude high school information in candidate profile section.

Philippines

• Minimum of two years of college education. No prior call center experience is required.
• Ability to think clearly and can explain simple issues effectively, both written and verbally.

India

• Ability to effectively communicate, both written and verbally.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Ability to learn including strong problem solving skills.
• Demonstrate strong probing and problem solving skills.
• Should be able to handle complex queries.
• Should be able to resolve customer queries independently.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: MYS Kuala Lumpur Nu Tower 2

Language Requirements:

Time Type: Full time

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Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.

Flexibility and work-life balance

Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training.

Health and personal development

Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive. Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We design, build, and run enterprise-wide technology and solutions that touch hearts and move markets. And as we do this, one thing always remains true — our promise. Concentrix started 20+ years ago with just a handful of people and has since transformed from a scrappy startup to one of the most respected, fully...