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2,491

Customer Service jobs in Malaysia

Field Tech Analyst - Windows and Mac OS

Field Tech Analyst - Windows and Mac OS
NTT Data
Kuala Lumpur
USD 24,000 - 36,000
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Field Tech Analyst - Windows and Mac OS

Field Tech Analyst - Windows and Mac OS
Applicable Limited
Kuala Lumpur
MYR 24,000 - 35,000

Management Associate

Management Associate
Prism Berhad
Selangor
MYR 100,000 - 150,000

General Manager

General Manager
Plexus Malaysia Sdn Bhd
Penang
MYR 120,000 - 180,000

IT Service Manager (Based at CMS I-Systems Sdn Bhd, Kuching)

IT Service Manager (Based at CMS I-Systems Sdn Bhd, Kuching)
Cahya Mata Sarawak Berhad
Malaysia
MYR 150,000 - 200,000
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Makeup Artist - Hermès (KLCC)

Makeup Artist - Hermès (KLCC)
LUXASIA
Kuala Lumpur
MYR 20,000 - 100,000

Beauty Advisor - Subang Parade & Setia City Mall (Long-Term Part-Time)

Beauty Advisor - Subang Parade & Setia City Mall (Long-Term Part-Time)
LUXASIA
Subang Jaya
MYR 20,000 - 100,000

Beauty Advisor - Alamanda (Long-Term Part-Time)

Beauty Advisor - Alamanda (Long-Term Part-Time)
LUXASIA
Putrajaya
MYR 24,000 - 36,000
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Junior Relationship Manager, Priority Banking

Junior Relationship Manager, Priority Banking
Standard Chartered
Kuala Lumpur
MYR 48,000 - 96,000

Beauty Advisor (Part-time & Full-time) - KLCC / Mid Valley

Beauty Advisor (Part-time & Full-time) - KLCC / Mid Valley
LUXASIA
Kuala Lumpur
MYR 20,000 - 100,000

Roadshow Sales Crew (Take Smart Living on the Road with Aihome!)

Roadshow Sales Crew (Take Smart Living on the Road with Aihome!)
ARTIFICIAL INTELLIGENCE HOME SDN BHD
Shah Alam
MYR 100,000 - 150,000

Associate Specialist, O2C (Fixed Term Employment)

Associate Specialist, O2C (Fixed Term Employment)
SEEK
Kuala Lumpur
MYR 100,000 - 150,000

Mandarin Speaking Customer Service

Mandarin Speaking Customer Service
Telecontinent
Kuala Lumpur
MYR 20,000 - 100,000

Operations Executive

Operations Executive
Igloo
Kuala Lumpur
MYR 24,000 - 36,000

Technical Delivery Manager (Lead), Customer and Credit Origination (CRM)

Technical Delivery Manager (Lead), Customer and Credit Origination (CRM)
United Overseas Bank
Kuala Lumpur
MYR 90,000 - 120,000

Branch Manager

Branch Manager
AFFIN Group
Kuching
MYR 60,000 - 100,000

Surety Underwriting Assistant Manager

Surety Underwriting Assistant Manager
婵物捨
Kuala Lumpur
MYR 40,000 - 60,000

Application Analyst

Application Analyst
Plexus Malaysia Sdn Bhd
Penang
MYR 30,000 - 60,000

Agent - Transcon Customer Service

Agent - Transcon Customer Service
Expeditors
Petaling Jaya
MYR 30,000 - 60,000

Retail Trainer

Retail Trainer
Gulf Marketing Group (GMG Group)
Kuala Lumpur
MYR 20,000 - 100,000

Operation & Maintenance Admin

Operation & Maintenance Admin
Energy Vault
Bukit Mertajam
MYR 20,000 - 100,000

Operation & Maintenance Admin

Operation & Maintenance Admin
Solarvest
Bukit Mertajam
MYR 30,000 - 50,000

Temporary Retail Assistant (1 Utama)

Temporary Retail Assistant (1 Utama)
Muji Malaysia Sdn Bhd
Selangor
MYR 100,000 - 150,000

Transport Supervisor

Transport Supervisor
Low Seat Hoong
Kuala Lumpur
MYR 150,000 - 200,000

Manager - Tax Operations

Manager - Tax Operations
PwC Malaysia
Kuala Lumpur
MYR 80,000 - 130,000

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Field Tech Analyst - Windows and Mac OS

NTT Data
Kuala Lumpur
USD 24,000 - 36,000
Job description

Req ID:315002

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Analyst - Windows and Mac OS to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Responsibilities

  • Provide support on IT request and break-fix to NTT client’s employees in person and through phone calls, chats and emails.
    • Provision new users with hardware, software, and account setup.
    • Provide onsite and remote support for multiple locations.
    • Troubleshoot and resolve a variety of technical problems including networking.
  • Provide technical support for mobile device issues using ABM and Samsung KNOX, including setup, configuration, connectivity, and application troubleshooting.
  • Respond quickly to cyber, malware alerts and location outages.
  • Utilize remote support tools to diagnose and resolve desktop issues efficiently, regardless of user location.
  • Proficiency with Windows and Mac operating systems, common desktop applications, and basic networking knowledge.
  • Set up, configure, and troubleshoot AV equipment for meetings, presentations, and events.
  • Provide on-site and offsite technical support during events to ensure smooth operation of all AV equipment and systems.
  • Perform regular maintenance and testing of AV equipment to ensure reliability and optimal performance.
  • Work closely with event organizers to understand technical requirements and ensure all AV needs are met.
  • Provide excellent customer service, maintaining a positive and professional demeanour while addressing user concerns and requests.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Strong customer service orientation, with a commitment to resolving user issues promptly and professionally.
  • Provide hands-on support for networking devices and facilitating network upgrades.
  • Manage IT Rooms e.g. alerts etc
  • Support IT maintenance including power shutdown & DR.
  • Collaborate with internal and external parties to manage and resolve escalations efficiently, ensuring prompt and effective desktop support solutions.
  • Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
  • Leverage Office 365 tools internally to boost engagement and efficiency within the support team.
  • Provide efficient desktop support across multiple locations, ensuring seamless remote assistance and issue resolution.
  • Consistently meet and exceed key performance indicators (KPIs) to ensure high-quality desktop support and service delivery.
  • Assist in desktop support projects, ensuring timely completion and alignment with organizational goals and objectives.

Ticket Management

  • Efficiently manage and resolve support tickets, analyse trends to identify recurring issues, and implement solutions to enhance overall service quality.
  • Ensure all tickets are resolved within the SLA.
  • Adhere to the ticketing process.

Escalation Management

  • Ensure that issues are call out on time using the correct channel.
  • Escalate and work with third level support/ third party vendor on resolution of problem when necessary to ensure end to end resolution within the agreed response time.
  • Adhere to the escalation process.

Inventory Management

  • Manage the inventory, deployment, and maintenance of desktop assets, ensuring accurate record-keeping and regular stock checks.
  • Ensure accurate record-keeping and oversee the entire asset lifecycle, from procurement to disposal, to ensure cost-effective and efficient management.

Process & Policies

  • Ensure adherence to and enforcement of IT processes and policies for consistent and reliable service delivery.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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