Customer Service Executive

Artiq Air; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in air conditioning solutions in Subang Jaya is seeking a Customer Service Executive to manage customer queries and support Business Partners effectively. This role requires excellent communication skills, patience in challenging situations, and a proactive approach to problem-solving. You will ensure timely handling of queries and foster strong relationships to enhance customer satisfaction.

Benefits

Medical Benefits and Insurance Coverage

Lunch Hour Flexibility

Team Building Activities

Yearly Increment and Performance Bonus

Qualifications

• Excellent communication and interpersonal skills.
• Patience and professionalism in challenging situations.
• Problem-solving skills and a proactive approach.
• Familiarity with customer service software.
• Adaptability to evolving processes.

Responsibilities

• Interact with Business Partners and Customers professionally.
• Handle queries and complaints timely as per SOP.
• Monitor performance of Business Partners.
• Ensure all jobs are attended to on time.

Skills

Customer Service

Call Center Experience

Leadership

Job description

This job is for a Customer Service Executive who helps Business Partners and Customers by answering their questions and solving issues. You might like this job because you get to make people happy while working in a friendly environment!

To interact with Business Partners & Customers (internal & external) to address their concern and needs, by delivering accurate and professional customer experience at all times.

Job Requirements

• To be responsible for handling Business Partners in the State/state about the Cuckoo Air Conditioning installation process and progress (end-to-end process).
• To act as Fujicare Sdn Bhd liaison person with Business Partners and customers regarding the Air Conditioning Rent-to-own program by Cuckoo.
• To effectively manage the respective State's installation and ICs cases.
• To attend to all customer queries and complaints timely and follow the Standard Operating Procedure (SOP) set.
• To deliver an excellent customer service standard every time interacting with customers and Business Partners.
• Consistently monitor the performance of all Business Partners in the aspects of:
• To make sure all jobs/cases are being attended to and completed timely as per the Standard Operating Procedure (SOP).
• To follow up on all ICs cases daily to make sure all cases are attended to following the Standard Operating Procedure (SOP).
• Submit all invoices received by our Business Partners promptly (without fail).
• To assist and support our Stakeholders in all areas required as per the agreed Service Level Agreement (SLA).
• To assist the Team Leader in monitoring time performance and to initiate/suggest appropriate actions.
• To support/advise Business Partners in all their needs regarding their responsibilities.
• To immediately highlight to the respective Team Leader should there be challenges in/during performing their duties.
• Develop and maintain strong relationships with Business Partners, and stakeholder team members to ensure ongoing satisfaction.
• To attend any Customer Service Department meeting, discussion, training, etc. as and when required.
• To promote a harmonious working environment within the department and the entire organization.
• Undertake any other duties when assigned by the Management from time to time.

Qualification:

• Excellent communication and interpersonal skills.
• Patience and the ability to handle challenging situations with professionalism.
• Problem-solving skills and a proactive approach to addressing customer needs.
• Familiarity with customer service software and systems.
• Adaptability to evolving processes and procedures.

Skills

Customer Service

Call Center Experience

Leadership

Company Benefits

Medical Benefits and Insurance Coverage

All employees are entitled to the benefits, subject to the company’s policy.

Insurance Coverage

All confirmed employees are covered under the hospitalization and surgical insurance plan subject to confirmation.

Lunch Hours

Employees are allowed a two-hour break on Friday.

Company Gathering

Team Building, Bonding and Eating Gatherings.

Yearly increment and Performance Bonus

Salary increments and bonuses may be given at the discretion of the Company and shall be based on the company and the employee’s performance.