Front Desk Lead — Associate, Guest Experience & Ops

PwC; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading professional services firm in Kuala Lumpur is seeking a Front Desk Associate to lead a team of front desk administrators. You will oversee visitor interactions, manage daily operations, and provide high-level customer service. The ideal candidate has a minimum of 3 years hospitality experience and strong communication skills. This role requires a commitment to professional conduct and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Minimum 3 years of hospitality experience with leadership in front desk or reception teams.
• Professional presentation and ability to work in a fast-paced environment.
• Committed to upholding PwC’s values and ethical standards.

Responsibilities

• Lead and supervise a team at the front desk, ensuring exceptional customer service.
• Oversee daily front desk activities including visitor greeting and call handling.
• Train team members on front desk procedures and service excellence standards.

Skills

Good communication skills

Customer service oriented

Ability to multitask

Interpersonal skills

Attention to detail

Job description

A leading professional services firm in Kuala Lumpur is seeking a Front Desk Associate to lead a team of front desk administrators. You will oversee visitor interactions, manage daily operations, and provide high-level customer service. The ideal candidate has a minimum of 3 years hospitality experience and strong communication skills. This role requires a commitment to professional conduct and the ability to handle multiple tasks in a fast-paced environment.