Customer Service jobs in Malaysia

We are looking for an enthusiastic Call Centre Representative to generate sales either by cold calling or answering requests in a fast‑paced environment. You will be responsible for influencing existing or potential customers to buy products or services.

• Cold call people using a given phone directory to sell products.
• Answer incoming calls from prospective customers.
• Use scripts to provide information about product’s features, prices, etc. and present their benefits.
• Ask pertinent questions to understand the customer’s requirements.
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
• Record the customer’s personal information accurately in a computer system.
• Deal with complaints or doubts to safeguard the company’s reputation.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Keep records of calls and sales and record useful information.

• Good command of Bahasa Malaysia and English in speaking and writing. Those with Mandarin proficiency will be an added advantage.
• Excellent interpersonal skills with the ability to communicate with people at all levels.
• Excellence telephone etiquette, have a customer service mindset with strong focus on user experience.
• Dedicated, result oriented, positive, energetic and sales driven to achieve targets.
• Patience and love communicating with people all day.
• Team player, resourceful and strong relationship management.
• Demonstrates a strong determination to achieve goals and overcome challenges.
• Takes proactive steps and demonstrates initiative to take on tasks independently.