Call Centre Representative

R.E.A.L Education Group Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

An educational organization in Kuala Lumpur is seeking a Call Centre Representative to drive sales through cold calling and managing customer inquiries. The ideal candidate should have strong communication skills in Bahasa Malaysia and English, be sales-oriented, and maintain a positive attitude towards customers. Responsibilities include calling clients, providing product information, and documenting interactions. Join a dynamic team and contribute to business growth.

Qualifications

• Good command of Bahasa Malaysia and English; Mandarin is an advantage.
• Excellent interpersonal skills for communication with diverse individuals.
• Strong dedication and energy with a customer-centric focus.

Responsibilities

• Cold call prospective customers to sell products.
• Answer incoming calls and provide information about products.
• Record customer personal information accurately.

Skills

Good command of Bahasa Malaysia

Excellent interpersonal skills

Sales-driven mindset

Customer service mindset

Team player

Job description

We are looking for an enthusiastic Call Centre Representative to generate sales either by cold calling or answering requests in a fast‑paced environment. You will be responsible for influencing existing or potential customers to buy products or services.

Roles and responsibilities

• Cold call people using a given phone directory to sell products.
• Answer incoming calls from prospective customers.
• Use scripts to provide information about product’s features, prices, etc. and present their benefits.
• Ask pertinent questions to understand the customer’s requirements.
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
• Record the customer’s personal information accurately in a computer system.
• Deal with complaints or doubts to safeguard the company’s reputation.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Keep records of calls and sales and record useful information.

Requirements

• Good command of Bahasa Malaysia and English in speaking and writing. Those with Mandarin proficiency will be an added advantage.
• Excellent interpersonal skills with the ability to communicate with people at all levels.
• Excellence telephone etiquette, have a customer service mindset with strong focus on user experience.
• Dedicated, result oriented, positive, energetic and sales driven to achieve targets.
• Patience and love communicating with people all day.
• Team player, resourceful and strong relationship management.
• Demonstrates a strong determination to achieve goals and overcome challenges.
• Takes proactive steps and demonstrates initiative to take on tasks independently.