Bilingual Airline Customer Support (Italian)

Hunters International; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global business services company based in Cyberjaya seeks a bilingual Customer Support Consultant fluent in Italian and English. You'll assist customers through phone, live chat, and email, utilizing company tools to resolve issues and adhere to defined processes. Candidates should hold a Bachelor's degree, have customer service experience, and be proficient in Microsoft Office. This role requires 24-hour rotational shifts, offering a total package up to MYR 10,000.

Qualifications

• Must be able to converse in Italian and English.
• Strong written and verbal communication skills in Italian.
• Preferred 1 year of Customer Service experience in a call center.

Responsibilities

• Assist customers via Italian and English language.
• Use provided tools to resolve customer issues.
• Adhere to company policies and procedures.
• Meet productivity and quality requirements.
• Document activities related to customer problems.

Skills

Italian speaker

Customer Service skills

English communication

Microsoft Office

Education

Bachelor's Degree

Job description

A leading global business services company based in Cyberjaya seeks a bilingual Customer Support Consultant fluent in Italian and English. You'll assist customers through phone, live chat, and email, utilizing company tools to resolve issues and adhere to defined processes. Candidates should hold a Bachelor's degree, have customer service experience, and be proficient in Microsoft Office. This role requires 24-hour rotational shifts, offering a total package up to MYR 10,000.