Front Desk Receptionist

I Darts Capital Berhad; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality group in Kuala Lumpur seeks a professional to manage member and guest services, focusing on customer care, administration, and operational tasks. The role requires strong communication skills in English and Mandarin and a minimum of 1-2 years in hospitality management. Responsibilities include greeting members, managing inquiries, processing payments, and ensuring a tidy reception area. The position offers a competitive salary and opportunities for career growth within the group.

Benefits

Competitive salary package

Performance-based incentives

Access to exclusive club facilities

Career growth opportunities

Qualifications

• Fluency in Bahasa Malaysia is a bonus.
• Minimum 1–2 years in hospitality management, ideally in luxury settings.
• Experience in handling cash and payment processing.

Responsibilities

• Greet members and guests courteously.
• Handle inquiries about club activities and services.
• Manage the member check-in process with the membership system.
• Process payments accurately for services and merchandise.
• Ensure cleanliness and organization of reception and common areas.

Skills

Good communication skills in English and Mandarin

Strong interpersonal skills

Computer proficiency

Organizational and multitasking abilities

Positive attitude and professionalism

Tools

Microsoft Word

Microsoft Excel

Membership management systems

Job description

Requirements

• Good communication skills in English and Mandarin. Fluency in Bahasa Malaysia is a bonus.
• Previous experience in customer service, hospitality, or front desk roles is highly preferred.
• Minimum 1–2 years of experience in hospitality management, ideally within luxury hospitality, private clubs, or premium service environments.
• Experience working in a fast‑paced environment and handling cash or payment processing is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a positive, “can‑do” attitude.
• Strong computer proficiency, including:
  • Calendar management
  • Accurate data entry
  • Microsoft Word and Excel
  • Familiarity with reservation or membership management systems
• Exceptional organizational and multitasking abilities with strong attention to detail.
• Ability to work independently and as part of a team, demonstrating professionalism and grace under pressure.
• Willingness to work flexible schedules, including mornings, evenings, weekends, and public holidays.

Responsibilities

• Member and Guest Services
  • Greet all members and guests in a friendly, courteous, and professional manner.
  • Answer general inquiries in person, over the phone, and via email regarding club activities, programs, services, and events.
  • Address and resolve member concerns or complaints, escalating issues to management when necessary.
  • Provide information on club fees, packages, and membership offers.
  • Conduct tours for prospective members.
• Administrative and Operational Tasks
  • Manage the member check‑in process using the membership system (e.g., scanning barcodes or verifying IDs).
  • Handle reservations and bookings for facilities, including dining areas, courts, rooms, and special events.
  • Process payments (cash, credit card, and member accounts) for services, merchandise, and fees, ensuring accurate financial records.
  • Maintain and update member records and databases while ensuring data confidentiality.
  • Answer, screen, and forward incoming calls using a multi‑line phone system.
  • Assist with general administrative duties such as:
    • Data entry
    • Filing
    • Managing incoming and outgoing mail and deliveries
  • Track, issue, and manage equipment or locker keys for members and guests.
• Facility and Safety Management
  • Ensure the reception area and surrounding common areas are clean, tidy, and well‑organized at all times.
  • Promote and enforce club rules, safety procedures, and regulations to ensure a safe environment.
  • Be fully familiar with fire safety and emergency evacuation procedures.
  • Monitor office supplies inventory and place orders when required.

Benefits

• Competitive salary package based on experience.
• Performance‑based incentives.
• Access to exclusive club facilities and staff benefits.
• Career growth and advancement opportunities within Combat Baze Group.