E-commerce Operations Assistant

ATP Business Solution; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic e-commerce business in Ipoh is looking for an enthusiastic E-commerce Operations Assistant to join their team. In this full-time role, you will manage customer orders, assist in inventory management, and provide excellent customer service. You will also support product listings on e-commerce platforms and collaborate to improve operational efficiency. This opportunity is ideal for individuals passionate about e-commerce and customer satisfaction.

Qualifications

• Experience in customer service or e-commerce operations is advantageous.
• Strong attention to detail and ability to manage multiple tasks.

Responsibilities

• Manage and process customer orders, returns and exchanges.
• Assist with inventory management and stock control.
• Provide customer service and resolve inquiries.

Skills

Customer service

Inventory management

Order processing

Job description

We are seeking an enthusiastic E-commerce Operations Assistant to join our team at ATP Business Solution Sdn Bhd. This full-time position is based in Ipoh, Perak and will play a crucial role in supporting the day-to-day operations of our growing e-commerce business.

What you'll be doing

Manage and process customer orders, returns and exchanges in a timely and efficient manner

Assist with inventory management and stock control, including monitoring stock levels and placing replenishment orders

Provide excellent customer service by responding to inquiries and resolving any issues or complaints

Support the creation and updating of product listings and marketing content on our e-commerce platforms

Collaborate with the wider team to identify and implement process improvements to enhance operational efficiency

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