Frozen Yogurt Outlet Lead: Service & Sales Excellence

Eatas; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading food establishment in Kuala Lumpur is seeking a highly motivated Outlet Supervisor/Manager to oversee daily operations, ensure excellent customer service, and drive sales performance. The ideal candidate will possess a Diploma or Bachelor's Degree in Hospitality or related field, with a minimum of one year experience in the F&B industry. Strong leadership, communication, and interpersonal skills are essential, alongside proficiency in English and Bahasa Melayu. This role involves staff management, inventory control, and enhancing customer satisfaction.

Qualifications

• At least 1 Year of working experience in F&B or related field.
• Proficient in English and Bahasa Melayu.
• Strong leadership and team management skills.

Responsibilities

• Oversee daily operations of the outlet ensuring excellent customer service.
• Manage inventory levels and timely ordering of supplies.
• Train and motivate outlet staff for excellent service.

Skills

Leadership skills

Communication skills

Customer service orientation

Team management

Ability to work under pressure

Education

Higher SPM/STPM/Pre-U, Diploma/Bachelor's Degree in Hospitality, Business, Management

Job description

A leading food establishment in Kuala Lumpur is seeking a highly motivated Outlet Supervisor/Manager to oversee daily operations, ensure excellent customer service, and drive sales performance. The ideal candidate will possess a Diploma or Bachelor's Degree in Hospitality or related field, with a minimum of one year experience in the F&B industry. Strong leadership, communication, and interpersonal skills are essential, alongside proficiency in English and Bahasa Melayu. This role involves staff management, inventory control, and enhancing customer satisfaction.