Customer Service & Front of House (Maternity Cover : Jan - June)

MTT Learning Academy Sdn Bhd; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

An educational institution in Penang is looking for a Customer Service & Front of House representative for maternity cover from January to June. This role involves managing student attendance records, assisting with ID card systems, and providing front desk services to students and parents. Proficiency in English and Mandarin is preferred for effective communication with clients. Ideal candidates should have strong administrative skills and be able to take on verbal and written translation tasks as needed.

Qualifications

• Ability to handle student absences and attendance records.
• Experience in front desk operations and handling enquiries.
• Skills in administrative tasks and potential translation work.

Responsibilities

• Manage student attendance records and liaise with parents and staff.
• Handle ID card systems and create cards for staff and students.
• Attend to student requests and general inquiries at the front desk.

Skills

English language proficiency

Mandarin language proficiency

Job description

Customer Service & Front of House (Maternity Cover : Jan - June)

Attendance & Record Management

• First point of contact for any student absences. Main email account holder for student absences.
• Liaise with parents, students and teaching staff on the attendance record matters to ensure that the record on school system is up to date.
• Monitor and highlight any unusual attendance record to the deputy principal for further investigation.
• Student lateness record.
• Student Exit Pass (early out).

ID card systems (VERTECH & Photo print)

• Back up person of handling the ID card systems.
• Create cards for staff/students - new and replacement.
• Card setting/access management.
• Provide monthly staff attendance records for HR as required.

Student services related tasks

• First portal to attend to students request and queries.
• Students filing.
• Lost and found record.
• Flexi boarding filing record.

Front desk related tasks

• Communication with security on visitors arrivals /events.
• Attend to phone calls and general enquiries.
• Visitors registrations and welcoming.

Others

• Assist in administrative jobs as required by the SLT, Principal's Office Manager and Operational Manager.
• Assist in verbal or written translation as and when required.

Language

• Candidate who is well verse in English and Mandarin would be preferable.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.