Customer Service Executive (Pajak Gadai) 客户服务专员（典当行）

Pajak Gadai Meru Raya Sdn Bhd; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A pawn broking service company in Ipoh, Malaysia, seeks a polite and responsible individual to assist customers with inquiries related to pawn services. Responsibilities include handling transactions, managing cash flow, and maintaining accurate records. Candidates with SPM qualification, basic English skills, and experience in customer service or the pawn industry are preferred. This is an opportunity suitable for fresh graduates as well. Work includes weekends or public holidays with scheduled off days.

Qualifications

• Minimum SPM qualification or equivalent.
• Able to communicate in Malay and basic English.
• Experience in retail, customer service or gold/pawn industry is an advantage.

Responsibilities

• Attend to customers’ inquiries, complaints, and requests related to our pawn broking services.
• Handle pawn and redemption transactions accurately.
• Assist in administrative or ad-hoc tasks assigned by the management.

Skills

Friendly

Responsible

Trustworthy

Basic English communication

Malay communication

Education

SPM qualification or equivalent

Job description

Attend to customers’ inquiries, complaints, and requests related to our pawn broking services politely and professionally.

Handle pawn and redemption transactions accurately.

Transaction: Handling pawn, cash, recording loans, managing documents (receipts, summaries).

Valuation Support: Assisting appraisers or learning to assess item value.

Record keeping: meticulous documentation, reporting, and updating records.

Manage daily cash flow and ensure accuracy in handling money.

Assist in administrative or ad-hoc tasks assigned by the management.

Job Responsibilities

• Attend to customers’ inquiries, complaints, and requests related to our pawn broking services politely and professionally.

• Handle pawn and redemption transactions accurately.

• Transaction: Handling pawn, cash, recording loans, managing documents (receipts, summaries).

• Valuation Support: Assisting appraisers or learning to assess item value.

• Record keeping: meticulous documentation, reporting, and updating records.

• Manage daily cash flow and ensure accuracy in handling money.

• Assist in administrative or ad-hoc tasks assigned by the management.

• 有礼且专业地处理顾客有关当押服务的咨询、投诉及请求。

• 管理每日现金流并确保款项处理无误，处理现金、记录贷款、管理文件（收据、汇总表）。

• 协助和学习评估物品价值。

• 准确处理典当与赎当交易。

• 将顾客资料及交易记录输入系统。

• 协助管理层指派的行政工作或临时任务。

Requirements

• Minimum SPM qualification or equivalent.

• Friendly, responsible, and trustworthy.

• Able to communicate in Malay and basic English.

• Experience in retail, customer service, or gold/pawn industry is an advantage.

• Able to work on weekends or public holidays (off days will be arranged).

• Fresh graduates are encouraged to apply.

• 最低 SPM 或同等学历。

• 性格友善、负责且值得信赖。

• 能以马来语沟通，并具备基本英语能力。

• 具备零售、客户服务或黄金/典当行业经验者优先。

• 能在周末或公共假期上班（将安排休息日）。

• 欢迎应届毕业生申请。

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