Remote Part-Time Collections Specialist

Browzwear; Remote; MYR 150,000 - 200,000; Part time

Job summary

A leading apparel innovation firm is seeking a motivated Part-Time Collections Specialist to manage payment collections. This fully remote role involves following up with customers on invoices, ensuring timely payments, and maintaining detailed tracking of collections progress. The ideal candidate has experience in collections or customer service, possesses strong negotiation skills, and is proficient in Excel. This position offers flexible working hours, making it perfect for those looking to balance work with other commitments.

Qualifications

• Experience in collections or customer service roles is an advantage.
• Confident communicator with strong negotiation skills.
• Organized and able to manage multiple accounts.
• Positive attitude when handling difficult conversations.
• Proficient in Excel. Fluent in English; Mandarin is a plus.
• Able to work independently with minimal supervision.

Responsibilities

• Follow up on outstanding customer invoices for timely collection.
• Respond to customer inquiries promptly.
• Track collection progress and update payment statuses.
• Collaborate with the Treasury Team on collection status progress.
• Maintain accurate documentation and follow-up notes.
• Provide weekly and monthly updates on customer payments.
• Escalate disputes or high-risk accounts to Finance Director.
• Resolve pay-related issues with the Sales Team.
• Update the collection tracker with latest actions.
• Maintain professional communication at all times.

Skills

Collections experience

Customer service experience

Strong negotiation skills

Organizational skills

Fluency in spoken English

Proficient in Excel

Tools

NetSuite

Salesforce

Job description

A leading apparel innovation firm is seeking a motivated Part-Time Collections Specialist to manage payment collections. This fully remote role involves following up with customers on invoices, ensuring timely payments, and maintaining detailed tracking of collections progress. The ideal candidate has experience in collections or customer service, possesses strong negotiation skills, and is proficient in Excel. This position offers flexible working hours, making it perfect for those looking to balance work with other commitments.