Admin and Customer Service Executive

Twolink Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local logistics company in Malaysia is looking for a Customer Support Executive. This role involves managing customer inquiries, processing orders, and coordinating logistics. Candidates should have at least 2 years of experience in customer support and be skilled in using accounting or CRM software. Fluency in English, Malay, and Mandarin is essential to communicate effectively with clients. This position offers opportunities for growth in a dynamic work environment.

Qualifications

• Minimum of 2 years of customer support experience.
• Ability to adapt to different customer personalities.
• Fluency in English, Malay, and Mandarin.

Responsibilities

• Create and maintain debtors and creditors information.
• Respond to customer inquiries promptly.
• Coordinate delivery and logistics with companies.

Skills

Customer support

Organizational skills

Problem solving

Time management

Multi-tasking

Education

High school diploma or equivalent

Associate or bachelor's degree in business admin

Tools

Accounting software

CRM software

Job description

Responsibilities

1. Create and maintaining debtors and creditors information in the system consistently and correctly

2. Responding and attend to customer inquiries and needs promptly to meet their satisfaction

3. Responsible in the order processing, payment collection and delivery as requested and quoted accordingly

4. Liaising with the logistic company on the export - import clearance and documentation processing in par with the government regulation

5. Plan, track and manage the delivery to customers’ place timely by coordinating with the transportation/forwarding companies to ensure the requested delivery date is meet

6. Coordinating with the factory on the incoming and outgoing products

7. Keep logs and records of the warehouse stock, executed and pending sales orders as well as purchase orders.

8. Perform critical inventory tasks by updating the stocks level to respective superior frequently and managing in the purchasing

9. Responsible in the data entry in the system promptly to make sure the records are accurate and updated on time

10. Organizing and maintaining an efficient filing system in line with the company requirements as well as reviewing the documentation as needed

11. Involving and assisting in managing the day-to-day operations of the office by supporting the administrative works given

12. Supporting any ad-hoc tasks when required

Requirements

1. High school diploma, associate or bachelor degree or equivalent in business admin or relevant field

2. Proven customer support experience for minimum of 2 years’ relevant work experience in industry or related field. Fresh graduate is encouraging to apply.

4. Familiar with accounting or CRM software or systems and practices

5. Up-to-date with advancements in office applications and systems

6. Customer orientation and ability to adapt/respond to different types of characters

7. Ability to multi-task, prioritize and manage time effectively

8. Good organizational skills, keen attention to detail and aptitude for problem solving

9. Able to work independently with little supervision

10. Collaborative working style and team-player attitude

11. Able to thrive in a high-volume, deadline-driven work environment

12. Able to write and communicate in English, Malay and Mandarin to effectively communicate with Mandarin-speaking clients.

Work Location

Hicom Town Centre, Seksyen 27