Branch Ops Lead & Customer Experience Coach

United Overseas Bank; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bank in Asia is seeking a qualified SO-MGR, BSM-Operations Officer to oversee daily branch operations. The role involves managing staff performance, ensuring operational compliance, and providing exceptional customer service while achieving sales targets. Candidates should hold a recognized degree and have at least 2 years of relevant experience. Strong interpersonal, communication, and problem-solving skills are vital for this position. Join us and make a positive impact in a rewarding banking environment.

Qualifications

• Minimum 2 years of working experience in branch operations.
• Enjoys challenges of exceeding customer expectations.
• Ability to develop and engage staff through mentorship.

Responsibilities

• Ensure smooth daily branch operations.
• Manage staff performance and development.
• Maintain operational control and audit compliance.
• Provide efficient service to meet customer needs.
• Work as a team to achieve sales targets.

Skills

Customer service mindset

Interpersonal skills

Communication skills

Problem solving skills

Team player

Education

Recognized Degree in any field

Job description

A leading bank in Asia is seeking a qualified SO-MGR, BSM-Operations Officer to oversee daily branch operations. The role involves managing staff performance, ensuring operational compliance, and providing exceptional customer service while achieving sales targets. Candidates should hold a recognized degree and have at least 2 years of relevant experience. Strong interpersonal, communication, and problem-solving skills are vital for this position. Join us and make a positive impact in a rewarding banking environment.