Customer Service jobs in United States

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• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank's internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch's deposit growth and cross selling Deposit / Investment / Bancassurance / Banca Takaful products.

• To take proactive actions to prevent fraud and losses (internal & external).
• To contribute to deposit growth by soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.

• Perform daily branch activities in accordance with Bank's internal policies and regulatory requirements.
• Ensure effective cash handling and that Mid Day and End of Day cash balancing is performed in accordance with procedures.
• Ensure accuracy in day end balancing within reasonable time.
• Maintain compliance with individual teller/drawer limits.
• Adhere to Bank's standard average serving time and waiting time.
• Bundle daily vouchers and cross-check vouchers at the end of the day.
• Ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.
• Maintain satisfactory audit ratings and resolve issues within the specified time frame.
• Perform filing, print daily reports, bundle vouchers, submit documents via DIS, prepare monthly reports, and perform back room functions.

• Ensure efficient customer service to meet SLA and address customer complaints promptly.
• Ensure accuracy and error-free service delivery.
• Attend to customer inquiries/complaints immediately and follow escalation procedures.
• Maintain good rapport with internal and external customers.

• Manage resources such as annual leave, attendance, and branch meetings.
• Participate in staff development including SOJT/coaching.

• Manage and undertake ad-hoc assignments assigned by management.
• Participate in CSR activities.
• Ensure cleanliness of the bank's premises and SSL area.
• Perform relief duties as required.
• When performing relief functions, ensure compliance with onboarding processes and policies for new accounts (SA/CA/FD/SDB).

• Contribute to any special events organized by the branch.
• Attend training on compliance, regulatory matters, product knowledge, customer service, and personal development.
• Uphold AFFINBANK’s DNA and team spirit among staff.