Customer Experience Leader, Service Operations

Ecolab; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading service company is seeking a Senior Customer Service Supervisor in Malaysia, Selangor. This role involves overseeing customer service agents, ensuring quality service, and developing team members to meet performance goals. The ideal candidate will have at least 6 years of experience in customer service operations, strong leadership abilities, and familiarity with enterprise systems. This is an opportunity to cultivate a professional work environment while driving continuous improvement initiatives.

Qualifications

• At least 6 years of customer service operations experience with prior supervisory experience.
• Strong oral and written communication skills, high proficiency in English.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Oversee and coordinate activities of customer service agents.
• Ensure team members meet performance goals and complete training.
• Implement continuous improvements to processes and procedures.

Skills

Customer service experience

Leadership skills

Communication skills

Microsoft Office proficiency

Analytical skills

Education

Diploma / Degree in Business or related field

Tools

Enterprise systems

Telecommunications platforms

Microsoft Office

Job description

A leading service company is seeking a Senior Customer Service Supervisor in Malaysia, Selangor. This role involves overseeing customer service agents, ensuring quality service, and developing team members to meet performance goals. The ideal candidate will have at least 6 years of experience in customer service operations, strong leadership abilities, and familiarity with enterprise systems. This is an opportunity to cultivate a professional work environment while driving continuous improvement initiatives.