Sales Assistant

SANY Group; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading heavy equipment company in Petaling Jaya is hiring for a full-time Sales Support role. This position involves managing administrative tasks, supporting the sales team, and providing excellent customer service. The ideal candidate should possess a diploma or degree related to business and have some experience in sales support. Benefits include health insurance, professional development opportunities, and parental leave. Fresh graduates are welcome to apply.

Benefits

Cell phone reimbursement

Free parking

Health insurance

Maternity leave

Opportunities for promotion

Parental leave

Professional development

Qualifications

• Minimum of 1-2 years of experience in sales support or a similar role.
• Knowledge of heavy equipment industry is an advantage.
• Ability to communicate in Chinese is preferred.

Responsibilities

• Assist the sales team with customer inquiries and order processing.
• Oversee order processing and track order status.
• Serve as the primary point of contact for customer inquiries.
• Support the sales team with reports and scheduling.

Skills

Organizational skills

Communication skills

Customer service

Sales support

Education

Diploma or Bachelor’s degree in Business Administration or related field

Job description

Job Summary:

The role will support the sales team by managing administrative tasks, coordinating with internal departments, and providing excellent customer service. This role is essential for ensuring smooth sales operations and maintaining high customer satisfaction, particularly in supporting the heavy equipment industry at Sany International Developing (M) Sdn. Bhd.

Key Responsibilities:

• Sales Support & Coordination:
• Assist the sales team with customer inquiries, quotations, and order processing.
• Prepare and manage sales documents, including contracts, purchase orders, and invoices.
• Ensure timely and accurate data entry in the CRM system and maintain customer records.
• Dealer Management, Required for business trip to East Malaysia
• Order Processing & Tracking:
• Oversee order processing from start to finish, ensuring timely fulfillment.
• Track order status, coordinate with the warehouse and logistics teams, and update customers on shipment schedules.
• Handle order changes, cancellations, and manage any related customer concerns.
• Customer Service:
• Serve as the primary point of contact for customer inquiries, ensuring prompt and professional communication.
• Address customer complaints or escalations in coordination with the sales and customer service teams.
• Administrative Support:
• Support the sales team with reports, presentations, and other necessary documentation.
• Manage scheduling and coordinate meetings, including customer site visits and internal sales meetings.
• Inventory Coordination:
• Collaborate with the warehouse team to monitor inventory levels, manage stock allocation, and ensure product availability.
• Prepare and maintain inventory reports to inform sales strategies.
• Documentation & Compliance:
• Ensure all sales documentation is compliant with company policies and industry regulations.
• Maintain organized records for audits and compliance reviews.

Qualifications:

• Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Minimum of 1-2 years of experience in sales support, sales administration, or a similar role.
• Excellent organizational skills and attention to detail.
• Strong communication skills, with the ability to handle customer inquiries professionally.
• Knowledge of the heavy equipment industry or previous experience in a related field is an advantage.
• Fresh graduates are welcome to apply.
• Ability to communicate in Chinese is preferred.

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Cell phone reimbursement
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)