Customer Service Advisor

TP; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

一家领先的客户服务公司在槟城招募粤语客户服务专员。作为首要接触点，你将提供卓越的客户支持，处理咨询和投诉，确保客户满意。此全职职位为提升你的专业技能提供绝佳机会，要求流利粤语及出色的沟通能力，具备相关经验者优先。公司提供竞争力薪资和全面的福利，如医疗保险和职业发展机会。

Benefits

全面的医疗和健康保险

职业发展机会

活跃的公司文化

Qualifications

• 流利粤语口语能力，具备出色的沟通和人际交往能力。
• 能够在快节奏环境中工作，并有效处理多项任务。
• 具备强烈的客户服务意识，能够提供高效和有同理心的支持。

Responsibilities

• 以专业、有礼貌的方式接听客户来电。
• 向客户提供有关产品的准确及时信息。
• 有效解决客户询问和投诉，确保良好的客户体验。
• 识别并将复杂问题升级给相关团队成员。
• 记录客户互动内容，并按需跟进。
• 持续寻找提升客户满意度的方法。

Skills

流利粤语

出色沟通能力

客户服务意识

问题解决能力

多任务处理能力

Tools

计算机系统

Job description

工作描述

关于职位

我哋诚邀一位有才华、以客户为中心嘅客户服务专员加入位于槟城嘅 TP Malaysia Sdn Bhd 团队。作为客户服务专员，你将成为客户嘅第一接触点，以粤语为客户提供卓越嘅服务同支持。呢个全职职位系一个绝佳机会，可以喺快节奏、团队合作嘅环境中提升你嘅专业技能。

你嘅工作内

• 容以专业、有礼貌嘅方式接听客户来
• 电向客户提供有关产品同服务嘅准确及时信
• 息有效解决客户咨询同投诉，确保良好嘅客户体
• 验识别并将复杂问题升级畀相关团队成
• 员详细记录客户互动内容，并按需要进行跟
• 进持续寻找提升客户满意度同整体服务质量嘅方法

我哋正在寻找嘅

• 人选粤语口语流利，具备出色嘅沟通同人际交往
• 能力具备强烈嘅客户服务意识，能够提供有同理心同高效率嘅
• 支持能够喺快节奏环境中工作，并有效处理多项
• 任务具备问题解决能力，并致力为客户搵到最佳解决
• 方案熟练使用电脑系统同软件
• 应用有客户服务或呼叫中心相关经验者优先，但并非必须

我哋提供

嘅福利喺 TP Malaysia，我哋致力为员工提供有成就感同回报感嘅工作体验。除咗具竞争力嘅薪资外，我哋仲提供：

• 全面嘅医疗同健康保
• 险保障职业发展同专业培
• 家办公充满活力同包容性嘅公司文化，定期举办社交活动同团队建

设活动我哋鼓励残障人士申请。如果你喺招聘流程任何阶段需要调整或替代格式嘅重要信息，欢迎随时同我哋联系。

关于我哋TP Malaysia 系一家领先嘅客户服务同支持解决方案提供商，业务遍布全球80多个国家。我哋嘅使命系通过创新科技同高素质嘅人才团队，为客户提供卓越嘅服务体验。公司致力营造多元同包容嘅工作环境，帮助员工发挥最大潜能。立即申请，加入我哋，成为粤语客户服务专员！

职位概述喺槟城提供卓越客户服务嘅职位，兼具职业发展、工作与生活平衡同具竞争力嘅福利

• 职位亮点加入一家国际化公司，拥有年轻有活
• 力嘅工作环境探索多元
• 文化同多样性薪资具竞争力，视经验而定

About the role

We are seeking a talented and customer-focused Customer Service Advisor to join our dynamic team at TP Malaysia Sdn Bhd' in Penang. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support in Cantonese. This full-time position is an excellent opportunity to develop your skills in a fast-paced, collaborative environment.

What you'll be doing

1. Answering incoming calls from customers in a professional and courteous manner
2. Providing accurate and timely information to customers about our products and services
3. Resolving customer inquiries and complaints effectively, ensuring a positive customer experience.
4. Identifying and escalating any complex issues to the appropriate team members.
5. Maintaining detailed records of customer interactions and following up as needed
6. Continuously seeking ways to improve customer satisfaction and the overall service delivery

What we're looking for

1. Fluency in spoken Cantonese, with excellent communication and interpersonal skills
2. Strong customer service orientation, with the ability to provide empathetic and efficient support
3. Ability to work in a fast-paced environment and multi-task effectively
4. Problem-solving skills and a commitment to finding the best solutions for customers
5. Proficiency in using computer systems and software applications
6. Previous experience in a customer service or call centre role is preferred, but not essential

What we offer

At TP Malaysia, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive medical and health insurance coverage
2. Opportunities for career advancement and professional development
3. A vibrant and inclusive company culture, with regular social events and team-building activities

We encourage applications from candidates with a disability. If you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you.

About us

TP Malaysia is a leading provider of customer service and support solutions, with a global presence in over 80 countries. Our mission is to deliver exceptional customer experiences through innovative technology and a highly skilled workforce. As a company, we are committed to fostering a diverse and inclusive work environment that empowers our employees to reach their full potential.

Apply now for this exciting opportunity to join our team as a Customer Service Advisor - Cantonese Speaking.