Customer Service cum Operation

FM Global Logistics (M) Sdn Bhd; Port Klang, Klang City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics company is seeking a Customer Service cum Operation Executive/Senior Executive in Port Klang. The role involves responding to customer inquiries, managing complaints, and coordinating with internal teams. Candidates should have a diploma or degree in a relevant field, proven customer service experience, and strong communication skills. This position offers a competitive salary and opportunities for career growth.

Benefits

Competitive salary and benefits package

Opportunities for growth and career development

Supportive team and work environment

Qualifications

• Proven work experience in customer service or client support.
• Able to multitask in a fast-paced environment.
• Experience developing customer service policies preferred.

Responsibilities

• Respond to customer inquiries via various channels.
• Handle complaints and follow up on resolutions.
• Process customer orders and maintain records.

Skills

Strong communication and interpersonal skills

Ability to handle difficult situations

Detail-oriented and organized

Proficiency in MS Office and CRM systems

Fluency in English/Bahasa Malaysia/Mandarin

Education

Diploma/Degree in Business Administration or related field

Job description

Job title : Customer Service cum Operation

Position : Executive / Senior Executive

Key Responsibilities

1. Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
2. Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
3. Process customer orders, returns, and requests accurately.
4. Coordinate with operations, sales, and billing teams to resolve service issues.
5. Maintain and update customer records in the system.
6. Provide product and service information to customers.
7. Prepare and submit reports on customer feedback, recurring issues, and service performance.
8. Assist in developing customer service policies and procedures to improve efficiency.
9. Ensure a positive customer experience and maintain strong customer relationships.

Requirements

• Diploma/Degree in Business Administration, Communications, or related field.
• Proven work experience in customer service or client support.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with patience and professionalism.
• Proficiency in MS Office and customer service software/CRM systems.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Fluency in English/Bahasa Malaysia/Mandarin – adjust based on your company’s requirement. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

What We Offer

• Competitive salary and benefits package.
• Opportunities for growth and career development.
• Supportive team and work environment.

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